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Help 1901 census

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Susan

Susan Report 6 Jul 2011 10:49

Hi

Can any one help since i have upgraded to a Platinum member i can not access the 1901 census for some reason it says i need to down load Adobe but i already have it but even if i try to downlead it again it says it is already installed so either way i still can not see the 1901 census.

Thanks

Sue

PricklyHolly

PricklyHolly Report 6 Jul 2011 11:07

It might be that GR is undergoing maintanence (AGAIN) at the moment. Give it another go later today........and see how it goes.

In the meantime, what census are you looking for?

Researching:
"If I don't see you through the week.........I will see you through the window". :o))

+++DetEcTive+++

+++DetEcTive+++ Report 6 Jul 2011 11:10

It might be an idea to contact support and tell them which version of Adobe you are using.

The link is under 'Help' on the Home Page.

Hope you can get it sorted soon

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

Susan

Susan Report 6 Jul 2011 11:16

Thanks, i have other research to be getting on with at the mo so dont worry about looking on the census but if i still have problems tomorrow who should i contact.

Thanks

PricklyHolly

PricklyHolly Report 6 Jul 2011 11:20

Click on "Help" at the top of this page..........on the dark green bar and on the menu it says......."Contact Us".

Researching:
"If I don't see you through the week.........I will see you through the window". :o))

Susan

Susan Report 6 Jul 2011 11:53

Thanks for your help i have now contacted Genes.