General Chat

I am pretty sure I paid £7.95 for 2010 and 2011 and for 2012 I paid something like £6.75 (pence is a guess but definitely £6). Mine is due in April.

I am not going to go away on this one. I did go into my account Christmas Eve and it had what subscriptions I had paid for over 4/5 years or so but it has completely vanished now. Wonder why? Anyway all I have to do is check my statements which cover more than that.

Even if they have, that looks set to change in the very near furture. ;-)

You paid the old membership fees for being LOYAL MEMBERS so by the new all pay one price increase GR are basically saying THEY HAVE NO LOYAL MEMBERS left. If that is true who do they have to blame? & why?

I had one year at that price Sharron and believe that it was 2009 or 2010. Renewal for 2012 was £9 odds.

Was your renewal recent Sharron?

Mine was £7.96.

BK - I agree!!!!

I have to question Who needs Who around here? Who gives most the infomation to who? GR need members more than the members need GR as we are the ones that GR get most the info from that they have. We transcribe the documents & do other stuff, help new members etc. We are the ones that give GR an income, without us GR would not be around. Thats just my view but I do wonder who would agree with what I said?

Genes are not alone in trying it on.After a post on here about the AA I phoned to cancel my membership and they reduced it from £220 to £151 per annum.

I was well & truly gobsmacked by Katie´s "explanation".
Do these people at GR realise that they are dealing with intelligent adults.
How the h**l can they implement a payment system if they don´t know how to explain it to the people involved.
I wouldn´t go into a shop to buy a coat & expect to be told that it costs X, or on the other hand it may cost XX or XXX depending on who serves you.
They clearly think we are all idiots.

Just read ChisofWessex's post of yesterday 16.26 -------

UNBELIEVABLE!

ITV paid £175 million in 2005 for the group

ITV sold it for £25 million in 2009/10

estimated value in December 2011 ......... £5.2 million

The next post won't last long!!


see Wikipedia

just as a point of interest .............. the changeover officially happened in June 2008.

The 6 month only membership came in after ITV bought GR ...........

............. those of us who were members before that date remained on yearly membership UNLESS we either did not renew or upgraded to the next level of membership.

Re-joining more than 4 weeks after the end of the sub OR dropping back down to Basic level both resulted in being put on to the 6 month membership.

That seemed to be the general pattern!

Good on you Chris.
If I want to play the lottery, I buy a lottery ticket, not a subscription to a genealogy site!

4TH UPDATE

mail received from Katie today and just opened.

'Thanks for coming back to us again. We're really grateful for all of your feedback, and we will certainly take this on board.'

MY REPLY

'Is that it then? Or is GR going to sort out the can of worms it opened? Or ignore it like all the other complaints you appear to receive? You cannot treat each member differently. It is like going to M & S and buying a jumper - first customer gets it for £x, next two for half the price and the fourth and fifth at £x.

There are a lot of members enraged by the revelation that GR took a percentage of members renewing in December and increased their rate whilst leaving others to pay the lower rate.'

Not sure that´s correct Jude.
I joined in Jan 2007 as an annual sub of 9.95.
Have been on continuous annual membership at the same price ever since.
What a b****y fiasco.
It´s worse than trying to communicate with a call centre in India. :-S :-S :-S :-S :-S :-S

GR do not like dealing with complaints.

I tried to send an email to the CEO but that got passed down the line.

A letter sent to the CEO also got passed down the line.

It might, just might help if everyone with a gripe contacted Katie. Remember the 'pen is mightier than the sword'!

If they received lots of complaints, especially now Katie has admitted that basically is 'a dip and pick', they may bring their house in order.