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As a way of saying thank you to our subscribers, we have launched Genes Extras. You'll find exclusive competitions and discounts on family history magazines, days out and much more.

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Help us rename our packages!

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ProfilePosted byOptionsPost Date


Island Report 21 Mar 2013 19:54

Tree - (free)

Community - (standard)

Researcher (+access to BMDs and census)

Researcher plus (+access to BMDs, census and whatever else is available on 'platinum'


Gins Report 21 Mar 2013 19:10

1a) Free Browser Plan

1b) Starter Plan

2) Professional Plan

3) Ultimate Plan

Of course, a FULL summative of what they include


RolloTheRed Report 21 Mar 2013 12:49

Ask here


Sonia Report 21 Mar 2013 10:14

Johnlovescocoa you are right about the comparisons.
Family research is my hobby and compared to drinking and smoking its worth every penny.
Ramblingrose I agree that the FB page needs to be more pro active.I have posted on there and have failed to get a reply.So consequently do not bother now.
As for what the packages are called.Who cares as long and they are clear what they are offering and good value for money.
I personally am a member of Ancestry,Findmypast and Genes.All have positives and negatives.None are perfect.It is all down to personal choice.


Averil Report 21 Mar 2013 09:37

Community Share and Research Records


James Report 20 Mar 2013 16:41

If GR are going to charge more for the Gold or Platinum then you should have public members tree as well as privacy trees
Like you get on Ancestry this my help member find the right info quicker.
The other thing I have found is that when you are viewing the full tree they slow right down the bigger the tree gets


Roger Report 20 Mar 2013 14:31

Change it back to what it was a year ago - trees and all.

WHY well it was a Damned sight better than it is now.

But GR call it progress - I call it a backward step.


TheBlackKnight Report 20 Mar 2013 10:30

If GR read each & every post on here so far they must see that something is very wrong by what some members are posting, I just wonder are they going to do what is needed to make the site the way the paying members would like it?
If they would what would you like to see done or changed on this site? & why?


Barry Report 19 Mar 2013 21:08

How about diverting your energy into something that really matters ie sorting out the numerous problems with the "new" tree
For instance I have been waiting coming up 16 months to print a tree of just 214 names
Until a couple of months ago I was able to print ancestors /descendants but even that facility has disappeared
One just gets fobbed off every time one raises the problem with GR


Roger Report 19 Mar 2013 12:44

Bronze - free

Silver - £10 (some of us are paying £7.96 currently,m others are paying vastly more)

Gold - £50 for BMD's

Platinum - £100 for all other records

I would pay !00 membership for all other records if they were on here.

and the how about double platimum of £250 for three years and include Scotr=tish people records as Bright solid have these as well.


Kense Report 19 Mar 2013 10:40

They still have but it's not available for anyone who isn't already on it. See the T&Cs.


JustJohn Report 19 Mar 2013 08:14

Errol. Please
1. Read OP again properly
2. Don't diss suggestions, just cos you don't like them
3. Put up your own suggestions

A new Platinum package (above Bronze, Silver and Gold) would be quite acceptable imho. But name needs to reflect product, and I don't think current use of Platinum for not a very attractive product would detract from this.

If I was Genes, I would work hard to produce a Gold package that is better than what we now call Platinum. And market that hard. And transfer Platinum subscribers to that Gold package.

Then develop an ever better package and reintroduce the name Diamond with a fanfare. It needs to be a package to challenge best the opposition has to offer.

Edit. Do I have confidence that Genes are up to that challenge. No, not really. But neither was I confident that little Wales could slaughter England at rugby at weekend.


eRRolSheep Report 19 Mar 2013 00:49

I wish people would read the OP
For example, they have asked for an alternative to Platinum and John has suggested, erm, um Platinum lol

Black knight I am inclined to agree with you there


TheBlackKnight Report 18 Mar 2013 22:41

IMHO, GR should firstly sort out all the problems/errors the site have, before worrying about things like renameing membership packages & altering membership fees.
GR should listen to what the paying members want from the site & not keep second guessing or telling the members what they want, after all we are all adults paying for a service that is of late suffering a lot of errors that the paying members had not asked for or had not been consulted with about them.
If you have a car that runs well you don't then go & strip the engin, revamp it & put it back together do you?


Kay???? Report 17 Mar 2013 22:15

Rosemary,,,,,,Find My Past have a 14 day free trial ,which you could use....just remember to cancel it in time.


Rosemary Report 17 Mar 2013 20:49

I do think that if you are on platinum package you should be able to access all records without having to pay more money to find out family records. I have been a member for some time and recently had to pay extra subscription to gain access to newspaper archive. You get this automatically with Find My Past. Maybe next time time I will subscribe to them instead of genes reunited. Roz.


Gins Report 16 Mar 2013 23:31

:-D :-D :-D


JustJohn Report 16 Mar 2013 22:58

RTB Don't agree. You need to sell Genes clearly. In clear boxes, clearly labelled. And clearly priced.

And contents of each box need to be good and improving.

Costs and pricing is not part of this consultation - just possible names for the boxes (or products).


RTB Report 16 Mar 2013 22:48

If it ain't broke don' fix it. Change for change sake or for putting up prices is not the answer. Customers always suspect by altering things is 'something underhanded' instead of being up front and telling the truth, as somethimes is painfull, is better and the need for change is not necessary. Just make the service function efficiently.


Kay???? Report 16 Mar 2013 19:38

What record would be placed in,

Bronze.Silver.Gold and Platium

GR dont carry that many sections of records to have them in boxes,

A package should give access to x records,

and a higher package should give access to x and zy.....but they must be as competitive to other sites and easy to use,

There has already been upgrade Gold membership that failed....