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signing in to account

ProfilePosted byOptionsPost Date


Harswell Report 15 Nov 2013 22:24

After nearly 12 weeks of trying to sign into my account, I have finally managed to get into the site. What is happening?


Mersey Report 15 Nov 2013 22:37

Hi Harswell what seems to have been the problem??


Harswell Report 15 Nov 2013 22:49

Hi Mersey,
Every time I try to log in I get the following message:- Server error in application ''GENES REUNITED'' HTTP ERROR 503.0- SERVICE UNAVAILABLE.
This has happened only since I updated Windows 8 And have had trouble with most programs since.


Mersey Report 15 Nov 2013 22:52

I think alot of people are having the same problem to be honest Harswell, I have to say I have not long had Windows 8 and I (taps wood) have not had any problems as such........

Try and persevere and don't let it put you off posting, maybe contact GR as others have done, but be prepared for abit of a wait LOL :-) :-)


Harswell Report 16 Nov 2013 22:31

Have had to get my old XP computer out of the loft to be able to get on the site.
Seems that windows 8 is to blame. New computer too expensive to throw into waste bin so will have to persevere. It has lost 25+years of family history research and over 10000 Photos. Luckily I always do backups.
So if anyone has got Windows 8 :- DON'T FORGET TO TAKE BACKUPS.


Robert Report 26 Nov 2013 21:51

Having the same problem Can sign in but every action brings up the 503.0 error. Using Windows 7


Elizabeth2469049 Report 26 Nov 2013 22:33

A lot of people have been having trouble with IE11 - which has very recently be installed on Windows 7(which I have). I was able to make do with Firefly, others with Chrome - but on asking our computer adviser he said the best thing to do was to uninstall it and go back to IE10 - and he added that some people have been having troubles in Windows 8 as well. Many people get Windows Updates automatically and don't realise that IE11 has inserted itself.