General Chat

Genes Reunited was recommended to me by a close friend who was an employee of Find My Past, and believe me when I say, that every time he visits me, he rues the day he recommended this site to me.

Thanks to everyone who has replied to this post so far. Your experiences of trying to get this and other problems sorted do not make pretty (or hopeful) reading.

GR is a multi-million £ business with some 13 million subscribers. Surely they can afford the resources of expert programmers who can rectify these problems.

As a qualified CAB adviser I can say that if they are unable to rectify these problems then the product is not legally 'fit for purpose' (it doesn't do what "it says on the tin") and each and every one of those subscribers is entitled to a refund.

I await their response with bated breath.

I think 'the team' has deserted the sinking ship.

I have given up....have a techie problem too but there is not much point in
contacting them........lost cause im afraid :-D

Onwards and upwards as they say >>>>>>>>>>>>>

Island - as I stated in my earlier post I have lost count of the number of times I have contacted GR Support Team about this, pointing out that the marriage fields on the tree appear to have a fatal flaw.

On the few occasions they did respond to my concerns it was simply "we are aware of the problem and our technical team are working hard to fix the problem" or words to that affect - as I said I gave up.

On the Community Manager Thread I posted this on 27 Feb 2014 @ 15:07

I am having problems finding how I can get hold of support regarding tree problems so I will post this here:-

In my tree I have a Mary Gallacher b.1877 - d.1910 who was married to an Allan Stuart Wotherspoon b.1871 - d.1930 which is correct, however for some reason she is also showing as being married to a Robert Simpson Carmidy b.1876 and this is incorrect, Robert Simpson Carmidy was the first husband of Allan Stuart Wotherspoon's second wife Mary Duggan Burns b.1875 - d.1948.

I highlighted in reports to Support on "numerous" occasions during 2013 the problems I was having with the marriage fields and also information not being saved, reports I would add that the only response i received from Support were "we are aware of the problem and are working to rectify it."

Since the fiasco that occurred between Christmas 2012 and Easter 2013 I have lost count of the errors I have discovered in my tree, missing information I can re-enter albeit this has involved my time and meant forking out money, but errors like the above - I have no idea how those can be rectified.

Can you please have someone assist me to rectify this error, and while they are at it, advise when we can have a tree that we know we can rely on to reflect accurately the information entered and saved, because hardly a day passes that I do not find an error, and please note I do not want patronising responses asking, what system and browser I am using, or if I am entering the information correctly - I am very computer literate and have excellent computer skills, the problems are with Genes Reunited not my system or browser and for the record I am using Window 7 Home Edition with Mozilla Fire Fox.

On the 28 Feb 2014 @ 12:36 Shelley posted this reply on that thread:-

Hi OneFootInTheGrave,

I have passed your post on to Support, who will contact you directly.

Regards

Shelley

And did anyone contact me - NO THEY DID NOT :-|

Not only are there serious questions about the GR tree that need answers, there are serious questions about their customer relations that also need answers.

According to another member the head techie has admitted that the tree has so many bugs they are not able to fix it.
I wonder why they aren't announcing this on the site? :-S

Hugh - I have been experiencing that problem with marriage details since they made changes to the tree between the middle of December 2012 and middle of January 2013.

Hardly a day passes when I am working on my tree that I do not discover marriage information that I have previously entered and saved, often having saved it several times, has disappeared.

As to the GR Support Team - I have lost count of the number of times I have contacted them about this, pointing out that the marriage fields on the tree appear to have a fatal flaw - I gave up contacting them about this months ago, could not organise something in a brewery come to mind :-|

Over the past few weeks I've noticed that Marriage data entered and saved has disappeared when I next access the person's record. This sometimes happens the same day and has also happened repeatedly after re-entering and saving several times. As far as I can see this has only affected Marriages. Has anyone else experienced this problem lately? Perhaps you could do a few checks on Marriages you KNOW you have entered.

I have mailed the Support Team and await their reply but would appreciate any feedback from users. I assume the problem is at the GR end as users cannot save / backup the entire Tree.