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ProfilePosted byOptionsPost Date

Just

Just Report 11 Aug 2014 13:10

Is there a direct link to Support at this site ?

I need to ask a question about exporting my GEDCOM. I clicked to do that yesterday and don't know if the file has been generated (nothing says that it has) - it looks as though it hasn't.

OneFootInTheGrave

OneFootInTheGrave Report 11 Aug 2014 13:16

If it was successful you should have received an e-mail with the GEDCOM file attached

Researching:
I am researching the Wotherspoon family from the Old/New Monkland areas of Scotland, some moved to the Leslie and Kelty areas of Fife and I'm having problems linking the Wotherspoon's from Leslie and the Wotherspoon's from Kelty. I am also researching the Clusker family from Co. Meath in Ireland who moved to West Lothian and from there to Fife............"Vita non est vivere sed valere vita est"

OneFootInTheGrave

OneFootInTheGrave Report 11 Aug 2014 13:20

E-mail address for Support is:-

[email protected]

Researching:
I am researching the Wotherspoon family from the Old/New Monkland areas of Scotland, some moved to the Leslie and Kelty areas of Fife and I'm having problems linking the Wotherspoon's from Leslie and the Wotherspoon's from Kelty. I am also researching the Clusker family from Co. Meath in Ireland who moved to West Lothian and from there to Fife............"Vita non est vivere sed valere vita est"

Kense

Kense Report 11 Aug 2014 14:20

When you clicked on Export GEDCOM the tree status is shown on the left. Go back to that page and look. If it is "Ready" (after clicking on Refresh Status) then the export should have worked. If it is Pending then it is in the process of being exported or the GR software has stalled.

Kense

Kense Report 11 Aug 2014 16:14

I tried to do an export two hours ago and it is still pending so it looks like it isn't working at the moment.

Just

Just Report 11 Aug 2014 21:09

Thanks for replying. Mine has been "pending" for well over 24 hours.

Kense

Kense Report 17 Aug 2014 15:35

I received my GEDCOM this morning, however the tree is still in the Pending state.

Kense

Kense Report 17 Aug 2014 16:55

Success. The tree iis now in the ready state.

InspectorGreenPen

InspectorGreenPen Report 17 Aug 2014 17:06

ditto