General Chat

Mine's been working ok for a while now,

reply from GR

"Thank you for taking the time to bring this to our attention.

This problem has now been resolved and will work correctly if you would like to try again.

Please accept our apologies for any inconvenience that was caused by this problem.

If you need any further assistance please do let me know.

With kind regards,"

My tree is back now too.

Still to technical for me too LaGooner. I shall be getting lunch now also so see how it is afterwards.

Most people connect to the internet at home using a router adsl or fibre.
Connection to the router ( some still call it a modem ) will be either wifi or ethernet cable. Cable is much faster so if you have connexion problems with wifi try cable.

DNS domain name service translates text urls into ip numeric addresses which computers understand. The DNS performance is crucial. That of many UK ISPs is poor BT being good. By far the easiest way to fix this is to bring up the config screen in yr router using yr browser and change the dns to 8.8.8.8 8.8.4.4. (google).

God helps those who help themselves.

Oh tree back! For how long though.......

Now having problems adding threads if this works it's the third attempt!

I've just had problems and sent off an e-mail. :-(

To technical for me too Rollo. :-D. Still swearing at it so logging off until after lunch and hoping for improvement although I am not holding my breath :-D

Thanks Caroline.

See there's another one who can't load her tree!!!!!!!!!!!!!!

You've really lost me now Rollo. I don't know anything about pc's other than how to use them. My oh does all the dirty work.

Well I can't load my tree today.

Nope I can't either Mairead it just says Loading please wait.

no problems logging in to GR via computer or smart phone
windows 7, 10 fibre connection
android nougat 7.1.1 4G

GR is hosted on Microsoft IIS servers which are mainly used for intranets and non public servers. There are security issues which can be fixed by demanding a fast response from the client. Unfortunately this may result in the client being unable to connect at all especially 1700-2400.

A fix which will sometimes work and is sure to speed up yr browsing is to configure yr router to use google DNS rather than the ISP DNS. Free.

It seems to have cleared a bit now. I hav'nt tried getting into my tree today.

Cannot access family tree...am in North of Ireland

Rollo well who's the lucky one then? Do you mean your not having problems getting on GR ?

no problems at all :-)

Well done. :-D

Vron I had that this morning when LaGooner posted on here it took a little while for the frown to come up.

I have just done it too and requested them not to send me back a standard message and get it sorted. We shall see :-D

Good idea Ann. I have done it so can you all report it please?

Stopped raining here at the moment but it is colder and not like September at all.