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Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
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Wheres the support team link?

ProfilePosted byOptionsPost Date


Kevin Report 13 Oct 2017 12:15

OK so it says I can contact the support team. however can I find the highlighted link? can I hell


Nyx Report 13 Oct 2017 12:35

You can find it on the T & Cs page, right at the bottom, but they do not make it easy to find.


Kevin Report 15 Oct 2017 22:56

Thank you Nyx ,Ill give it a try


Angelina0506 Report 27 Feb 2018 00:13

Hi I just want to change my credit card details so my membership can continue hand cannot find anywhere I can do this .
Thank you
Angelina Lorenzen


KathleenBell Report 27 Feb 2018 00:24


If you click on "help" on the top line of the screen (in between Account and your name), then click on "Subscriptions and Payments" on the left of the screen (under Complete FAQ Listings) then click on "How can I change the card I pay with".

They don't make it easy to find anything on this site, lol.

Kath. x


SylviaInCanada Report 27 Feb 2018 00:57


You cannot change your credit card until you have received the notice that it is time to renew, then you can access the place to change the details


PatinCyprus Report 27 Feb 2018 11:29

Trouble is Sylvia I didn't get an email and several others didn't. I just got told my subscription was finished with quite an expensive conversion of the pounds to Euros.


Kense Report 27 Feb 2018 11:46

According to the current T&Cs, an email is only sent if the subscription rate is changing. If you don't have your membership set to continuous then it will lapse if you don't remember in time.


SylviaInCanada Report 27 Feb 2018 17:13

Pat .........

nor did I get an email until just before BUT I did notice that RENEW was showing in a different colour on the very top line of the screen (where it says Gifts Upgrade etc)