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Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

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Contacting customer support

ProfilePosted byOptionsPost Date


Susan Report 30 Oct 2017 18:33

Does anyone know how to get hold of Genes Reunited by phone? Both email addresses I have appear to be bouncing. They are unbelievably hard to get hold of.


BrianW Report 30 Oct 2017 21:11

Reminds me of the joke:

Customer approaches a sales assistant in a store and asks "Do you have a complaints department?"
Assistant replies "No we don't, you sad, fat loser"


+++DetEcTive+++ Report 30 Oct 2017 22:39

Several years ago a member said their emails were being bounced. I don’t think they ever got to the bottom of it.


Kense Report 31 Oct 2017 09:16

You can try the FindMyPast support phone number as they run GR these days.

+44 (0)20 3326 6300