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Top tip - using the Genes Reunited community

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Debit card

ProfilePosted byOptionsPost Date


kira112 Report 10 Dec 2017 09:49

Could anyone help please my renewal subs are due but my debit card details have changed where do I update them tia


LondonBelle Report 10 Dec 2017 10:15

If you click on Help at the top of the page alongside your name it will bring up another screen with FAQs on the left-hand side. Click on Subscription & Payments and there is a Question 'How do I change the card I pay with?' this will tell you what to do.

Hope this helps...


RolloTheRed Report 10 Dec 2017 10:42

they also accept PayPal


Andysmum Report 10 Dec 2017 12:29

If you follow their instructions you end up being treated like a new member!! Although they don't charge you new member rates, they will take your money the day you tell them your new number.

You are given a period of grace, so if you wait until you should have paid, they will contact you to say your card has run out and what is the new number. I was advised to do this, and was somewhat dubious, because I didn't want my subs to go up, but it worked.