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Unauthorised charge.

ProfilePosted byOptionsPost Date

Ernest

Ernest Report 4 Jan 2018 17:12

Can anyone help with a contact number for Genes please.
They have taken a payment with out my consent.
I have emailed over ten times and no response, I’m very unhappy.
Thank you. :-( :-( :-( :-( :-( :-( :-( :-( :-(

Caroline

Caroline Report 4 Jan 2018 17:26

You must have auto renewal on whether you knew it or not but they still should have contacted you before to inform you of the upcoming charges.

Rambling

Rambling Report 4 Jan 2018 17:32

Check your Spam and 'Promotions' inbox if you haven't , messages often go there.

You won't have had a response over NY anyway as the office was closed but this is the email for support
[email protected]

Phone for 'sister site' Findmypast, they work out of the same office
Call 020 3326 6300