General Chat

I think they are having major issues across the entire site Londonbelle
I first contacted them at 9am and was told that the issue would be passed on and someone would contact me.

I escalated my issue at 12 noon.
At 12.01 I was told by email that someone would contact me... "shortly"

At 3.30pm,in frustration, I called that number you have posted.

The UK call centre told me that all the current issues can only be resolved by the US team.
Time difference means that the US team didn't even start work until 4pm UK time !


I sent another complaint at 6.30pm referencing both of my previous ones
I told them that I was disappointed by their complete failure to communicate
I also said that it is apparent that these failures have resulted in a massive impact on the UK call centre

It only resulted in yet another incident Number with exactly the same message ( will contact you shortly)

This complaint team has know all day that they need the US team to resolve all the issues, so why not tell me so?

As yet, still no response to anything and...

Whether it's a bonky service or not , I still don't have access to my PAID acct !

I have a telephone number for them 08004049723.

I'm having a problem too

I sign on to Ancestry.co.uk but as soon as I want to attach something to my Tree it wants me to sign in again but to Ancestry.com and then stays on Ancestry.com :-0 :-|

3 hours after reporting this to Ancestry, I am STILL locked out of my account

With no update, I have messaged them again

Just checked and I can use Ancestry with no problems, was on it earlier with no problem. :-D

Not at the moment, but they did go weird last night.

I’d wanted to attach a record I’d found. Instead of the normal response, it suggested I use to start a new tree.
Also it wouldn’t let me add a wife.

There’s quite a few complaints, of various sorts, on their FB page!

Response from Ancestry...
They are experiencing a "big rush " of subscribers who are all experiencing the same issue and are investigating the cause.

It seems that Ancestry has a problem!

Is anyone else having an issue with Ancestry today?

I have an annual WW Sub
It has been renewed every year on the same date since 2008.
My current sub has a full 6 months left before it's due for renewal again yet today, it seems I have a problem

I have emailed them today but just wondering if there is another, wider issue with the site

Does anyone have a current sub with Ancestry where the home page shows:
"SUBSCRIBE or "RENEW SUBSCRIPTION"?