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TREE ISSUES

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ProfilePosted byOptionsPost Date

Nicky

Nicky Report 9 Jan 2019 10:46

The tree won’t save any chances it’s really frustrating. Does anyone know why this is happening?????

Gillx

Gillx Report 9 Jan 2019 11:10

I've just noticed the same problem. I closed Genes then opened it again, but it didn't make any difference. I don't know what the problem is either Nicky. Let's hope it's sorted soon.

Sheila

Sheila Report 9 Jan 2019 12:12

I have just rejoined after a break. my old account doesn't appear to exist, so I have started a new account. I am unable to get any further than putting my name age and sex in. I pressed save but couldn't get any further along. in view of that I paid a subscription fee but still cannot go any further than previously.
strangely there was no problem with taking my money. How soon can I expect to be up and running? I would like to make a start asap. :-(

Researching:
Pye, Nash, Lancashire Ireland

AnninGlos

AnninGlos Report 9 Jan 2019 12:51

If nobody has reported the problem to support there is a chance they may not know there is a problem.

Researching:
Photo spring Researching Somerset, Dorset, Hampshire, Derbyshire, Staffs, Devon, Glamorganshire. Ingram, Masters, Tamblyn, Knight, Warner, Bate, Allen, Riggs, Dominey, Duffin

Daniel

Daniel Report 9 Jan 2019 13:03

I've just emailed support with the same issue:

QUOTE
I am trying to make some small edits (year of death and place of death) to entries on my tree, and I get the saving dialog as per below screengrab. After a while, it disappears, and the save does not register. I’m using Google Chrome browser and tree version 3.4.3

I have closed browser and reopened to no avail.

Please can you resolve this issue or advise steps to resolve it?
UNQUOTE

will update hear as/when I hear back

Dan

Nicky

Nicky Report 9 Jan 2019 14:37

All fixed everyone.