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Top tip - using the Genes Reunited community

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ProfilePosted byOptionsPost Date

Community Manager

Community Manager Advisor Report 11 Apr 2019 13:47

We are very sorry for the continued issues with search.

Please be assured we are continuing to investigate these issues.

Thanks for your understanding, and apologies for the inconvenience caused.

Community Manager


RolloTheRed Report 11 Apr 2019 14:10

The best thing you can do is to track down Phil Moir and put him in charge.


Rambling Report 11 Apr 2019 14:13

Thanks for the update here, as well as the updates on FMP's FB page :-)


JoyBoroAngel Report 11 Apr 2019 14:41

I wish Phil was here
He soon got the bottom of things :-D :-D


AnninGlos Report 11 Apr 2019 16:10

Yes bring back Phil he was so knowledgeable.

thank you for the update and good to know there is still a community manager. :-) :-)


LondonBelle Report 11 Apr 2019 16:56

If anyone is using FMP the search issue is also affecting that website too :-(

It's not surprising because they use the same search engine :-(


Von Report 11 Apr 2019 17:20

FMP had issues almost all day yesterday.

i'm going to log all the days it doesn't work from now on ;-)

It will soon be refund time ;-)


LondonBelle Report 11 Apr 2019 17:52

Newspapers are still working on FMP most probably because they use British Newspapers :-D


Caroline Report 11 Apr 2019 18:50

Good to actually have info when something is wrong, thank you.


greyghost Report 11 Apr 2019 18:55

Rang FMP yesterday as sometimes it was working and on other occasions I got the "OOPS we seem to be having trouble getting those results" (or quite however it's worded) - contact support or try later..

Apparently they were uploading loads of new information which caused the problem and support knew there was a problem. Apologies offered and I did get the email later, as promised, to say problem now resolved ! But it happens quite often, like again today, very frustrating when you're trying to use the site.


Nigel Report 12 Apr 2019 00:54

It is now 12:52 am on Friday morning and there is still a problem
with search!!!!!
When will it be fixed?


David Report 12 Apr 2019 09:14

The question may already have been asked by several GR members

but WHY so many error messages when trying to post ?

Shirley~I,m getting the hang of it

Shirley~I,m getting the hang of it Report 12 Apr 2019 10:02

Find my past too has been playing silly devils this morning

Constan 500 error message or can't complete that search try later message


+++DetEcTive+++ Report 12 Apr 2019 10:45

FMP on their Facebook page has been apologising for at least 2 days. It’s not surprising that GR has also been effected.


SylviaInCanada Report 12 Apr 2019 17:41

I had no problems with FMP last night, UK time


AnninGlos Report 13 Apr 2019 15:19

And the error message is back again.