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HOW DO I CONTACT SUPPORT CENTRE?

ProfilePosted byOptionsPost Date

miffed

miffed Report 6 Nov 2019 15:44

Please can someone tell me how I get help with my account?
I have just renewed my Standard Subscription and have not been credited the 50 free credits.
Thankyou

Rambling

Rambling Report 6 Nov 2019 15:50

email support@genesreunited.co.uk

miffed

miffed Report 6 Nov 2019 20:49

Thankyou

Kense

Kense Report 6 Nov 2019 21:34

I think the 50 credits only applies for the first year, so you don't get them on renewal.

SylviaInCanada

SylviaInCanada Report 6 Nov 2019 22:54

I agree

I think it is a "gift" for new members.

KathleenBell

KathleenBell Report 7 Nov 2019 00:30

I think you must get them more than once because I have 100 credits in my account and I haven't actually bought any so I can only think I got them last year and again this year - although I thought they expired after so long?? I never use them anyway as I use my Findmypast subscription.

Kath. x

Island

Island Report 7 Nov 2019 08:53

I've never been aware of having any credits :-S

Andysmum

Andysmum Report 7 Nov 2019 12:09

Neither have I. :-(

Shirley~I,m getting the hang of it

Shirley~I,m getting the hang of it Report 7 Nov 2019 12:24

I haven’t had any credits since 2013

None given at each subs renewal

I got 30 in 2011 that seemed to had been carried over and then lost because not used

SuffolkVera

SuffolkVera Report 7 Nov 2019 14:24

I have never received 50 credits but checking my record I apparently had 30 in 2010 and 30 in 2011. As I only use GR for the boards and not for research I’m not bothered about credits but I will be renewing this afternoon so I’ll be interested to see if I get any.

Island

Island Report 7 Nov 2019 14:58

According to my account...…..

Pay Per View credit purchase history
Payment Date Total Credits Purchased Credit Expiry Date Remaining Credits
18/07/2012 8950 18/07/2013 0
27/10/2011 30 27/04/2013 0
02/06/2010 840 01/01/0001 0
08/06/2011 4260 01/01/0001 0
23/07/2013 4710 01/01/0001 0

Oh really????
I've never purchased any credits. If they were freebies why wasn't I informed? :-0

SylviaInCanada

SylviaInCanada Report 7 Nov 2019 17:59

I seem to remember that some years ago we got some freebie credits because there had been technical problems with the site ........ of course that was well before FMP started taking over.

SuffolkVera

SuffolkVera Report 7 Nov 2019 21:05

I think you are right Sylvia. I do have a vague recollection of everyone getting a few free credits because there had been problems with the site and did we also get some several years ago for checking out a new site design and giving feedback?

I have now renewed and there is no sign of 50 free credits coming my way. I think they are just for first time subscribers but that isn't clearly stated.

SylviaInCanada

SylviaInCanada Report 7 Nov 2019 23:39

I've just checked my "credit purchase history"

Like Island, I've never purchased any, but I do remember being given some because of suffering through that technical problem, and (yes, Vera) some people did get some free credits for that testing. Those who helped on the WDYTYA thread also got some credits, if I remember correctly. Or was that a month free???

My credit history looks similar to Island's ...... and I love the expiry date for the bottom couple :-D They expired 11 years before they were given :-D

I think that all but the top one were mistakes by GR ............. credited and then removed almost immediately


Pay Per View credit purchase history
Payment Date Total Credits Purchased Credit Expiry Date Remaining Credits
27/10/2011 30 27/04/2013 0
09/06/2011 2060 09/06/2012 0
03/06/2010 542 10/06/2010 0
03/06/2011 60 01/01/0001 0
12/06/2012 90 01/01/0001 0