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Top tip - using the Genes Reunited community

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ProfilePosted byOptionsPost Date


JemimaFawr Report 1 Dec 2019 13:35

My main working tree on Ancestry has stopped loading. My other trees and other members trees are loading.

Is anyone else having problems today?


PiersfromKent Report 1 Dec 2019 13:46

Hello Jem. I've just checked Ancestry and mine are loading fine. Have to say that the site does seem to be a little slow today.


RolloTheRed Report 1 Dec 2019 13:49

I have no problems.
Try this (a) easiest press F5 refresh a couple of times.
(b) If no joy then go to main Ancestry menu select Trees | Manage Trees and then select your main tree. If it still does not open from there then contact support - they have good phone support and are open weekends.


JemimaFawr Report 1 Dec 2019 14:00

Thank You both:-)


I tried the refresh button on the page tab a few times but nothing!
Then I noticed a "return to last viewed person" button and pressed that and hey presto! :-D

I had emailed them prior to this however so who knows! :-D

Thanks :-)