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BUG: Hot matches not working FIXED

ProfilePosted byOptionsPost Date


GRMarilyn Report 20 Jun 2011 17:41


GR ..Get your act together I am NOT getting what I paid for .

Very Angry............ :-S :-S :-S :-S :-S :-S :-S :-S :-S :-S :-S :-S :-S :-S :-S :-S :-S :-S :-S

Marilyn ...... :-P


philmoir Advisor Report 23 Jun 2011 10:36

We have a few key problems with hot matches at the moment. We are working on these. One of the issues is with the link in the email points to an old page. We have just implemented automatic redirecting to take you to the right page now. - Phil


GinaS Report 23 Jun 2011 10:59

Hi Phil,

I cannot open - same problem as before


philmoir Advisor Report 23 Jun 2011 11:24

GinaS and everyone else with hotmatches problems.

Whilst performance tuning the hotmatches section, by accident we lost the check on discarded hotmatches so the list you would have been seeing showed all old and new ones. This has now been corrected and you should see the correct list and links to the details should work for both active and disgarded hotmatches.

Please recheck your links. They should be working now.
Our apologies for this inconvenience. - Phil


JoyDean Report 23 Jun 2011 13:21

Phil, yesterday there were many hot matches, new and old, that I could not view nor discard. Today, having just seen your post this morning, I looked at them - and there are none.


GinaS Report 23 Jun 2011 14:14

Hi Phil,

My Hot Matches are back the same as they were before the Glitches.

Many thanks,



JoyDean Report 23 Jun 2011 14:18

Ah. I need to look at the discarded ones, and there they are from yesterday: old and new. I shall look again later; maybe my profile picture might work later, too ;-)


+++DetEcTive+++ Report 23 Jun 2011 19:53

Thank you Phil - I have now been able to view the (new) hotmatches...with at least one good lead. :-)


philmoir Advisor Report 28 Jun 2011 18:50

We identified another error in the hot matches displayed on the website, relating to the performance enhancements we did two weeks ago. It was still showing details of old hot matches where one or both of the two linked relations were now deleted. This should trim the summary for some people, and should leave only those that you can still see details for.

I am locking this thread as it has been resolved.

Our fullest apologies for any inconvenience caused.
Phil Moir


GRMarilyn Report 29 Jun 2011 13:20

Thank you Phil.

I have now got my HOT MATCHES back :-D

Now I can sort out many matches......


eponymic144gmailcom Report 1 Jul 2011 08:25

Hello Phil, Iam sorry to say that although your well meant statement on Hot Matches is a comfort to some.
I am still waiting for my hot matches. How long 4 mouths since I uploaded my new tree, the only matches seems to be for surnames starting with up to Ad with over 5900+ surnames within my tree this best effort appears to be a waste of time.
So I trust that your team of well placed and well meaning persons can get your heads together to improve your performance.

Not a Happy bunny!!!


philmoir Advisor Report 1 Jul 2011 19:06

Stephen_SG : We realise that there are members who are not getting the hot matches expected and this is being looked in to. Hopefully have better news for you soon.

Everyone : I have just found and fixed another error that was causing the Hot Matches link not to appear on the tree page.

Will keep looking for those nasty little bugs (after a weekend break though!)