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BUG: Hot matches not working FIXED

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Jennifer Report 23 Jun 2011 11:28

:-S. After having a week or more with no GR site available now I notice we can't access the hot matches. I was given a credit to look up things by way of compensation but that is no use as I already subscribe to other sites for that. AN extension to my membership period of GR would have been more useful!


philmoir Advisor Report 23 Jun 2011 11:47

We have just fixed the hot matches issue, and I have checked your account and it all looks OK to me and I can access all the hotmatches. (This does not necessarily mean that you can - I am trying to eliminate the possible causes)

Are you clicking on a link in an email to get there or the menu item. When you mention "can't access" do you mean that you cannot see the list or do you mean you cannot get into the details of a hot match. If the second issue, is it all hotmatches or just one or two? If not all, then can you let me know which one - just indicate the tree owner name and I can identify it.

Thanks in advance. Phil


philmoir Advisor Report 28 Jun 2011 18:51

We identified another error in the hot matches displayed on the website, relating to the performance enhancements we did two weeks ago. It was still showing details of old hot matches where one or both of the two linked relations were now deleted. This should trim the summary for some people, and should leave only those that you can still see details for.

I am locking this thread as it has been resolved.

Our fullest apologies for any inconvenience caused.
Phil Moir