Top tip - using the Genes Reunited community

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I am not receiving messages

ProfilePosted byOptionsPost Date

Community Manager

Community Manager Advisor Report 4 Dec 2013 09:36

Hi Eddie,

Please contact customer support [email protected]

They will be able to assist with this matter.




ElizabethK Report 28 Nov 2013 09:44


Are you saying 2 people contacted you via genes requesting to view your tree and you opened your tree for them ?

Normally this is between you and the contacts genes would not send any messages


Eddie Report 28 Nov 2013 09:15

Jax , thanks for reply but I am not receiving anything from Genes


jax Report 27 Nov 2013 14:51

Why should you receive a message from someone else enabling them to view your tree?

If someone opens their tree to me (for whatever strange reason) I get an email from Genes....nothing else


Kense Report 27 Nov 2013 13:35

Do you use Windows 8 or IE11? There seems to be a problem in some cases - see this thread.

You need to contact support
support team: [email protected]


Eddie Report 27 Nov 2013 11:53

I am expecting 2 members messages enabling them to view my Tree from 4 days ago ! followed you link and get 503 error message -service not available


Eddie Report 27 Nov 2013 11:52

I am expecting 2 members messages enabling them to view my Tree from 4 days ago !


Kense Report 27 Nov 2013 08:17

Are you referring to normal e-mail messages, in which case have GenesReunited got your current e-mail address as opposed to the one you gave them when you started your account?

If you mean GenesReunited messages, have you tried sending youself a message to see if it gets into your Inbox?


jax Report 27 Nov 2013 00:03

Are you expecting some?


Eddie Report 26 Nov 2013 17:05

Why ?