Suggestions

Free Members can receive emails and reply to them. They cannot initiate conversations.

I understand there may be legitimate reasons for people not opening or replying to messages. But the whole point of Genes Reunited is the communication between people sharing common ancestors. Both parties may learn more about their ancestors from sharing their research. My last two emails have not even been opened which is very disappointing. Hot matches give you hope that you have found someone with a common ancestor but not replying to your email makes it a non starter. It would help if you could show which members are in the Free Category and unable to receive emails. I know of one site which does this and it is most helpful.

Hi Jean,

Thanks for your message. As Sylvia stated, when you PM someone they may longer be active, hence the non-response. They may not be consciously ignoring your PMs, just no longer a frequent user or have not received your message.

Regards

Shelley

Jean


this is a question that is regularly asked .................. there have been 3 on this Board in the last month alone.

It is impossible to do!


First ................... no-one is compelled to respond to any pm, if they do not wish to.

This applies particularly to pms that just say "open your tree", without any explanation of why. I myself totally ignore those!


Have you checked to see whether your pms have been opened???

to do so, go into Messages, click on Sent Messages. If the envelope is green, then the pm has not been opened.

If there is no envelope showing next to your pm, then it has been opened.


Reasons for people not responding to pms include ...................

1. They have changed their home email address and not notified GR of the new address ............... thus the message form GR has just gone into the ether

Moral of this ................... remember to tell GR if you change your home email address.


2. They are no longer interested in family history and ignore any messages from GR


3. They only visit GR very irregularly .................. I've seen some people who say they only look in on this site once a year or 2 years.


4. The person has become disabled and can no longer use the computer, OR they have died.

If no close friend or relative is interested in, or knows about, the tree on this site, and if no-one knows the member's password, then no-one can remove the tree.


GR does not remove trees from the site except in the very rare cases where someone has been banned from the site ...........................

if a paying member decides not to renew their subscription, GR just moves that member into the Free category.

The Free category means that a member can access their tree, and work on it; they can access the Boards and read posts but not reply; and they can reply to messages sent by a paying member but not initiate them



and ......... to repeat

no-one is under any compulsion to reply to a pm if they do not wish to do so.

It would be great if there was a way to get people to reply to emails asking if you share a certain relative. Following up hot matches often ends because your emails are ignored.It is discourteous not to reply to an enquiry.