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Top tip - using the Genes Reunited community

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Contacting Genes Reunited

ProfilePosted byOptionsPost Date

Lynn

Lynn Report 27 Aug 2014 05:18

Dear 'Genes', it says there are many ways to contact you but if you read down the list there is actually no contact email address. If you want to take your tree off, advertise or do business there is but there seems to be no place to ask a simple question. If it is not answered by 'Frequently Asked Questions' there seems to be no contact address. In the past I have just sent an email to one of those addresses but I notice that this has still not been remedied and I am wondering why.
Regards
Lynn Martin

SylviaInCanada

SylviaInCanada Report 27 Aug 2014 06:43

GR do not answer questions or suggestions on here.




email address


support@genesreunited.co.uk


keep a record of that address in your files!


Lynn

Lynn Report 28 Aug 2014 10:27

Thanks Sylvia, I have not seen this email address before, I'm pretty sure it is not on the page that tells you how easy it is to contact 'Genes'!
Thank you for your vigilance, I will keep the email address handy as I have many questions!
Happy Researching
Lynn in Australia

Kense

Kense Report 28 Aug 2014 12:04

The email address is given in the Term and Conditions Page and the Company Information Page, both of which are accessed from the foot of every Genes page.

You can also contact them without using email by clicking on one of the other items on the Contact Us page (e.g. abuse) and changing the Department on the form that is displayed, from Abuse to Support.

SylviaInCanada

SylviaInCanada Report 28 Aug 2014 19:28

Lynn


you are very welcome

I hope you resolve your problem