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Unable to get replies from Genes

ProfilePosted byOptionsPost Date


Harswell Report 10 Feb 2016 21:27

Is this site a non manned service or do you only reply to complaints every few years?
Cannot be unmanned because you take my money each year.
Is it you do not like complaints?
No!! Because you do not bother to reply.


SylviaInCanada Report 11 Feb 2016 01:25

if you are trying to contact them through the site, then you will wait and wait

email them instead ...............

[email protected]

You should get a reply within 3 days, often the next day if it is an easy question

But do remember they only work 5 days a week, ca 8:30 - 4:30

and yes, they do now operate on a skeleton staff

They do NOT look on here ....... only a few members still keep an eye on this Suggestions Board.


Joy Report 12 Feb 2016 16:17

Yes, do write to [email protected]; but be prepared to wait over a week for a response.


Kense Report 16 Feb 2016 08:05

I last contacted them through the site on 22nd January this year and received a reply well within 24 hours.