Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Quick Search

Single word search

New Scottish Census

New Scottish census records

Do you have Scottish ancestors?

Perhaps you do and you just didn't know! Search our brand new Scottish census records today and discover if you have Scottish roots.

Search Scottish Census


  • New posts
  • No new posts
  • Thread closed
  • Stickied, new posts
  • Stickied, no new posts

Missing Password

ProfilePosted byOptionsPost Date


Diana Report 18 Jan 2018 19:31

My cousin's daughter is no longer able to access her Genes Reunited site. This happened over a year ago, repeated requests to retrieve/change her password have failed and, in the end, she stopped her subscription. I can still view her tree.

I promised to see if I can find out how she can communicate with a human being to solve the problem. Any ideas, folks?


SylviaInCanada Report 18 Jan 2018 21:54

No point posting on this Board ...... GR no longer watches it, therefore no replies form them.

It's up to 2 or 3 members like myself to keep an eye open.

Contact GR through email at

They work from 8 or 8:30 am to 4 or 4:30 pm Monday to Friday ............. so it might take several days to get a reply, but they usually DO reply to that email address

Good luck