Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

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Genes Reunited subscription bonuses

As a way of saying thank you to our subscribers, we have launched Genes Extras. You'll find exclusive competitions and discounts on family history magazines, days out and much more.

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Missing Password

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Diana Report 18 Jan 2018 19:31

My cousin's daughter is no longer able to access her Genes Reunited site. This happened over a year ago, repeated requests to retrieve/change her password have failed and, in the end, she stopped her subscription. I can still view her tree.

I promised to see if I can find out how she can communicate with a human being to solve the problem. Any ideas, folks?


SylviaInCanada Report 18 Jan 2018 21:54

No point posting on this Board ...... GR no longer watches it, therefore no replies form them.

It's up to 2 or 3 members like myself to keep an eye open.

Contact GR through email at

They work from 8 or 8:30 am to 4 or 4:30 pm Monday to Friday ............. so it might take several days to get a reply, but they usually DO reply to that email address

Good luck