Genealogy Chat

Well its no consolation that this is not just a local problem, but they are the only site for Bmds from 1930s to 83 and its holding up the sale of certificates too. No refs no orders ?
By the time they get it up and running again it will crash from overload...oh Lord make me patient !

I had a reply this morning re my complaint about the libellous tree. They want my information as it appears exactly on their website (so I sent a scan of the page relating to Hujen Bettany, dont know if that is what they wanted). They also want the URL address where my information is found on their website. I am not sure what a URL address is, I asked if it is the bit prined across the bottom of the page I sent. I told them I am an oldie and not too sure about all the terms.

Perhaps they are just stalling for time, hoping to take money from my credit card. I will be cancelling the free trial tonight or tomorrow. Have almost finished looking at all the censuses that interest me.

Hujen the cannibal. (I see my 'sister' was sold into slavery by her mother!)

I have spoken to them and they say they are "working on the problem" (techspeak for don't know what's wrong) but could not tell me when it will be fixed

Has anyone had a reply from them yet ?

I signed up for 14 day trial and had same problem yesterday. Managed to find the search on Genes Reunited but not on Ancestry. Have emailed them, but no reply. Not good really - especially as they was so much money for annual subscription!!

To phone up and complain, call 0800 404 9723. To ask for a credit phone the same number between 3 -7pm and speak to an Executive Officer

Now you lot, dont all go spoiling ancestry for me. I still have a day or so to go before I have to cancel my 14 day trial. I have got a lot of census images, think I have found my gt gt grandfathers parents and possibly his wifes as well (2 or 3 possible couples for her parents). Must get back to it now before you bust it completely.
Hujen.

thank goodness i found this thread, i thought i was going nuts, i am still on the 14 day trial, if i decide not to take out a sub with ancestry is there an alternative site please?

sue

Doe's anyone know a phone number that they can be contacted on?

Have also emailed Ancestry.

I'm glad it's not just me. Very fed up with this, it seems to happen alot. Will email Ancestry and let them know I am not happy!!!.

It is still playing up. I have mailed Ancestry and complained and asked for a credit. Please all do the same.

nudged out of frustration !

Thanks folks
vivienne

Hello Vivienne

Have a look further back on this thread at an entry from me. It tells you how to get onto the separate years when Ancestry is playing up.

Alison

Vivienne

You can look at the images on freebmd - but it is very longwinded. You can't search by name. You have to guess what the image number is for the first letter of the surname you want and open images until you find the one you want.

Is there anywhere else to do the quarters for 1930 on? as i cant get ancestry to let me do ANY today
thanks
vivienne

it's not the partial so much - and of course you can refer to freebmd instead -
it's the complete later years that I love to trawl through! (sad - possibly)!!

Christine

Marion,

If you are having problems with the partial BMDs on Ancestry - use freebmd instead - that's where Ancestry get their transcriptions from and it is updated more frequently than Ancestry.

It's still acting up !