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Increase in Renewal Charge - PLEASE READ

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ProfilePosted byOptionsPost Date

VIVinHERTS

VIVinHERTS Report 21 Dec 2012 18:36

Roy, they used to! I think I got about 5 days extra membership in about 2005 after serious troubles.

VIVinHERTS

VIVinHERTS Report 21 Dec 2012 18:33

I'm the same Joy but I do have a small tree on here.

Porkie_Pie

Porkie_Pie Report 21 Dec 2012 18:30

When i was a member of Ancestry and if they had the problems with the site such as GR have where the site could not be accessed/used for long periods of time then they extended your membership by the amount of time the site could not be accessed/used as compensation,

Now that GR appear to want to charge more? will they be compensating members when the site or parts there of are unavailable in the same way

Roy

Joy Kentish Maid

Joy Kentish Maid Report 21 Dec 2012 17:51

I have never paid an annual subscription of more than just over £7; I paid £6 per year in the last two renewals. I have stated to GR that it is unlikely that I shall renew next year if such an exorbitant increase is demanded of me.

I do not use the records, as I subscribed to ancestry long before genes reunited put historical records into its site, and I use the many free sites available to the public; and I removed my tree from the site during one of its instabilities.

I have enjoyed putting up tips of information and helping people.



rootgatherer

rootgatherer Report 21 Dec 2012 15:58

Perhaps GR think that if they increase the fees then the people who are happy to help at the moment (without using the GR facilities) will not re-new their memberships. That way GR can make more profits by selling credits to view "their" records.

Like many of you I only have a small part of my tree on here and don't get many relevant "hot matches".

I do enjoy reading the boards and helping where I can but in the last couple of years the activity on the boards has greatly decreased and as already been said there seems to be more helpers than requests for help.

jax

jax Report 21 Dec 2012 15:54

I wondered that Ann

My auto renew is off as I prefer to pay when my subs run out....normally a few minutes after midnight.

I will not be renewing in Feb at the new price, not because I cannot afford it, but as I only use the site to help others it is not worth it

AnninGlos

AnninGlos Report 21 Dec 2012 15:44

So, if we have continuous membership, which means that they can automatically take our subs, does that mean we will automatically get the discount for prompt payment? Has anyone clarified that?

Andysmum

Andysmum Report 21 Dec 2012 15:36

Thank you, Elizabeth. I was actually answering Jax's post on page 1 without realising that the thread had reached page 3!!

My mistake - a senior moment??

ElizabethK

ElizabethK Report 21 Dec 2012 15:15


Andysmum

Below is the post from Estelle yesterday-you will see that the standard annual sub is £19.95 and with 20% discount if you renew before due date which gives the £15.95.

The 6 months option at £9..... is a discount on the actual price for 6 months of £14.95

So........I (think) we are all going to be paying approx £20.00 pa -with a discount for prompt payment ?

Report 20 Dec 2012 16:20

Hi everyone,

as Rachel has already said in her email, we are slowly moving everyone over to the same renewal price. For those of you on a standard subscription, this is £14.95 for 6 months and £19.95 for 12 months. If you renew before the renewal date then there is a 20% discount on the cost of your renewal. Elizabeth - this is why your is £15.96, as that's the annual price less a 20% discount.

As normally happens, we will email you before your renewal date to confirm the cost of it.

If you do have any further questions then please contact our customer support team.

Kind regards,

Estelle :-| :-|

jax

jax Report 21 Dec 2012 15:03

I think it is anyone who has been paying since the year dot to around 2006 was on the cheap rate....... 2007-2010ish £9.95 every six months and anyone joining after that was paying full price of £15 for six months or £20 yearly.....could be wrong though!!

wisechild

wisechild Report 21 Dec 2012 12:48

Thanks for confirming my suspicions Roy.
Why should we "oldies" pay nearly twice as much for info that we can´t access??
What´s more, if we wanted to access all the info on Genes, we would have upgraded long ago.
The fact that it´s quite often the "oldies" who do lookups for members will impact on the performance of the site if many of us refuse to pay the new price. Not that Genes is famous for it´s faultless performance.
Also, have never been able to understand Genes pricing policy for standard membership. What exactly constitutes a longstanding member.....5 years?3 years?

Andysmum

Andysmum Report 21 Dec 2012 12:35

Jax, you don't need a tree to use Keepsafe. It is simply an on-line storage cache for photos etc. and if you make them private and label them with fairly vague descriptions eg John's wedding, then you are unlikely to get people contacting you.

The advantage is that you no longer use up computer space for photographs and they don't get lost if your computer crashes. (I know, they can be put on CD).

Re subscriptions, if the annual rate is £15.96, will I get a reduction as I currently pay £9.95 for 6 months??

Porkie_Pie

Porkie_Pie Report 21 Dec 2012 10:30

wisechild, My understanding is that you are correct, GR have decided to increase the price in line with what new members pay so that everyone pays the same

That's loyalty for you

Roy

wisechild

wisechild Report 21 Dec 2012 07:35

I hesitate to ask, but are ALL membership fees being increased by the same percentage, or is it just the old, loyal, longstanding members who have been selected for the favour?

Gwyn in Kent

Gwyn in Kent Report 21 Dec 2012 00:16

Wow... That's a huge increase and more than triples what I have paid for the year, in the past.
Will Genes team provide a service of help and lookups if their stalwart team of helpers on here abandon ship?

Gwyn

Penny Eves

Penny Eves Report 20 Dec 2012 23:07


Thanks to everyone who has added to my thread - I now feel a bit mean about highlighting this problem so close to the festive season and hope that I've not spoilt anyone's Christmas!

I was interested to see that today GR seem to have changed their section on Subscription Renewals on the FAQs page - no mention now of long-term members being able to renew at the same price. (See Ray's - aka Porky Pie - post on the first page of this thread for the originial text.)

I have just replied to GR, mainly pointing out the breach in their Terms & Conditions (perhaps that will change shortly too!) and requesting that my membership be renewed at the original £9.95.

Will let you know the outcome!

Penny

GlasgowLass

GlasgowLass Report 20 Dec 2012 22:30

Thanks for the clarification Jax.
I was a bit confuzzled by it all.
I had no idea that this was happening.
I may not be renewing mine again in June 2013 after all.

Anne

GlitterBaby

GlitterBaby Report 20 Dec 2012 22:22

This site never learns !!

Once again it has taken a member to make others aware of the price changes.

Why GR can not be upfront about the prices and display them clearly on the boards.

jax

jax Report 20 Dec 2012 22:02

Anne

You may have just paid £7.95 for 6 months but in 6 months time you will be paying £14.95 for 6 months before any discount....you will not be able to change it to annual subscription to make it cheaper...(.as far as I know)....That £7.95 was a one time or this year discount of 20% normal price £9.95 for 6 months

VIVinHERTS

VIVinHERTS Report 20 Dec 2012 21:49

Mine has always been paid annually. Just checked and I have an annual membership until December 2013. I have been a continuous member since 2003.