Genealogy Chat

Why does the software allow someone to report their own thread?

Is there a genuine reason why anyone should do that?

Should someone be banned for being daft?

Another question

If a member is daft enough to send their own opening post for review, on say a Friday evening, knowing full well that the Team are not working and it will stay on the boards until Monday.

What action, if any, will the Team take against that member.

One warning or a ban ?

The request review facility has not been functioning correctly in the last few days; Estelle could verify that.


Re "The team doesn’t work weekends anymore. It is usual practise to notify members when posts have been removed."

- when did the team stop working at weekends, please?

- I was not notified at the time that a thread of mine in the suggestions board was incorrectly removed.


Re
"I’ve checked with customer support and there are no outstanding request reviews. If you have seen that there are still some outstanding could you please let me know and I will ask the customer support team to look into them immediately."

- certainly; for instance in
http://www.genesreunited.co.za/boards/board/suggestions/thread/1299386 you will read

13 Jul 2012 11:09
This http://www.genesreunited.co.uk/boards.page/board/living_relatives/thread/1272794 has been waiting since June last year.

GlitterBaby, Check my last post on that thread

Roy

Clearly the request review system is still not working

http://www.genesreunited.co.uk/boards/board/suggestions/thread/1299386?page=1

This has several post still outstanding

As far as the amount of threads/posts a member has then it used to be that you could have a clear out to reduce the amount of threads cluttering up the "my threads" section and the posts count

Suprises surprise that is no longer an option because guess what................. you got it......... their is an Error, A long standing Error with the system which means that when you delete your post from someones thread it still insists on listing that thread in the "my threads" section so the clutter remains

Roy

Problem with what Natasha said about errors .................


Yes, I have a lot of posts ........ I've been on here for 9 years and have helped hundreds, if not thousands of people

Yes, I have a lot of messages in my message box ....... sa me reason as above

Yes, I get a LOT of Error messages, every time I'm on site



But I get them both on long threads AND when submitting the 2nd or 3rd post on a brand-new thread.


So, does this mean that the GR system has to load all my long threads every time I submit a post??


or is something else going on????

:-D :-D :-D @Roy.

Maybe it's a subtle hint from GR - those with super numbers of posts are now supernumerary!

So my advice is to just hand your money over and go find something else to do...

.Not much point posting on the boards as you cannot get rid of your post count...sending private messages would just be the same....having a large tree also seems to be a problem.

Is Wednesday half day closing aswell?

Strange but I thought I had a message from the Support Team on a Saturday but that was earlier this year.

Very concerned that GR openly admits that no one is available at weekends.

Error messages are a real problem on this site. Does not matter what I try and do they appear. Click on a board, click on a thread, try to add a reply.

There must be so many members with a high post count that this effects but does not seem to matter much to the Team for them to sort it out

So this has just been in the last year then as my email for is dated 15/9/2012

Which was for posting a link to a duplicate thread....which is now obviously against the T&C's??...surprised I didn't get a warning for it :-D I also believe at least 3 other posts on that thread were rr'd and removed...didn't get an email for those

For a business that is open 24/7 surely there should be someone available at weekends

Hi Jax,
The team doesn’t work weekends anymore. It is usual practise to notify members when posts have been removed.
Natasha

Narasha

You said on Monday the team does not work at the weekend....why have I had posts reported, removed and email sent on a Saturday then? I keeps all emails from you, so can prove it

As for always receiving an email for posts that have been removed...that is not correct I'm affraid

Hi GlitterBaby, I am really sorry to hear that you keep seeing error messages. I think we did explain this a while ago on another thread. We do constantly monitor performance. The problem is that the site does error when a member has large amount of contacts, messages and threads that need to load each time they use the site. As you are a frequent user of the boards, we are always loading your threads when you use them and this is possibly why you see error messages more often.

As for request reviews and the warning process, we will always tell a member when they have received a warning and why we have given it. However, we would never discuss this on the message boards. You can always contact the support team if something isn't clear and you do need any further explanation.

Hi Renes – yes members are notified when their posts have been removed.

Natasha

Another question

A member is allowed back on site after their ban so I presume the Team monitor their postings.

If they cause problems again how many warnings, one to three, do they get before another ban is given.

Would a second ban be a lot longer than the first one ?

Or does a second ban become permanent removal from this site ?

Hi Natasha

Is the email system working okay please


And if someone has sent one of your posts for review ... and it is noticed that it

has been removed,,,

is the member notified of its removal ?

( to clarify I am asking about the member that posted the comment ) not the RR er ----------- or do GR just delete them

Thank You

I would like to now the answer as well to the question on bans thatglitter baby has asked about bans as it seems to me that one person is fafoured

sally w :-S

This weekends error messages !!

Been a problem for ages on this site but nothing appears to be done about it.

I will ask a question which I have posted on many occasions and never had an answer - Just how many times does an error message have to be reported before it is investigated ?

Going back to the subject of bans. I got 3 warnings and a ban all within 3-4 hours and I was not insulting any member or baiting then etc. So how come one member has got off so lightly. Smacks of favouritism again !!!

Hi Jax,

We did experience a few error messages this weekend. Site performance is always monitored and we are investigating this weekend's error messages.

Natasha

I am so glad the request review facility is working for you now....shame there have been posts still under review since lunch time today.

I imagine there has been nothing wrong with the site re error messages this weekend?....if you were not using it , I expect you didn't have the problem??

Don't worry about replying...I am not expecting one...after all I am one of the full standard paying members...not free or discounted