Genealogy Chat

Probably one of the ones that I mentioned to the Support Team Roy.

So 2 of us that raised concerns and not the slightest bit of notice taken by the Team.

I also reported to the abuse manager on Friday morning abt 11am a thread that might give trouble and have had no reply and the offending posts are still their, plus my concerns have been proved to be justified and correct.

Roy

Well Gb someone has been poking around the site or a gremlin has got in !!! coz all weekend I,ve been getting error message !! driving me mad :-S

Oh dear GR I think you need a major rethink of when exactly you have members of the Support/Abuse Team working.

A thread on Find Ancestors Board was reported on Friday - presumably because the poster display their email addy - and has still not been reinstated.

A green light is being given to anyone that wants to post a thread that is going to get sent for review and it stay on the boards for days.

I contacted Support on Friday at 12:25 because I thought a couple of threads might give trouble but even that has not been acknowledged.

Natasha must be on holiday as absent from the boards as well.



As previous stated I would be available to work for GR at weekends and evenings ;-)

Absolutely disgraceful GR

It has taken almost 4 days to remove a post on General Chat Board.

Are you really saying by the lack of actions and feedback that no one from the Support / Abuse Team actually works at the weekends. Or have they been overwhelmed by the reporting that has taken place over the last 4 days and need a second opinion from the Head of Support.

I hope the Team take action and quickly to stop this type of thing happening again.

A very unhappy member

now you are taking the---------.

no tree to work on error 404.

please get it sorted sooner rather than later,

what is going on with this site, all I want to do is chat ,research my ancestors and put them on my tree,

another day's work just sat there.

Thank you Joy for posting the link

Natasha

http://www.genesreunited.co.za/boards/board/suggestions/thread/1283730?d=desc

Thanks Martyn, I'll let the rest of the team know.

Natasha mine was yesterday afternoon,i was trying to look at the marriage record's.
it was ok on page1 but everytime I tried to get on any other page's the error message came up,
I have had this on the census record's also
it also happen's when reading a thread and you try to get onto the next page.

Hi Martyn & GlitterBaby, if you could let me know the time you saw the error messages and the sections of the site they appeared in, I can look into it. We did experience some site problems on Monday and the team are monitoring site performance.

J Near M3 Jct4, I opened my post with ‘Hi Ladies’ because I was responding to the queries of two ladies.

DazedConfused, I cannot see a query from you that I haven’t responded to. If you could please remind me I’ll get back to you.

Thanks
Natasha

Maybe when contact is made or a problem reported it all depends on who you are

So, if you are in with the management team, your query/problem is dealt with as a matter of urgency, the rest of us can go hang.... ;-)

So its not what you know but who you know

09.13 am post from Natasha to 'ladies' only?

hi Natasha,
I was on a good roll yesterday with searching the record's,i have gold membership.

I was so annoyed when I was at the most critical time of searching my hit's,yes I kept getting thrown out by the dreaded ERROR message.
nothing seem's to sort this out,
what I would like on the board's etc is to be able to sit down for a good gossip with other board member's or to search the record's which you are charging me for.
at the moment I have to keep going to other site's to view the record's I have found as genes keep's telling me ERROR.
if these error's are logged and people have paid for a service which they cannot access,why do you not get any explanation or compensation -- maybe free credit's.

Hi ladies,

Of course you can still recommend Genealogy Printers. We had discussions with many printing agencies, including Genealogy Printers. However My History were the only company to offer the best discount for our members. We also really liked the printed trees that they showed to us.

Natasha

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WHEN IS THIS PROBLEM GOING TO BE SORTED

"This error has been logged and will be investigated."

So many times does this problem have to be logged before anything is done as I must have 100's logged.

GR cannot stop us from recommending a company that many members know perform service above and beyond ..............

................... and cheaper.


that would be denial of our rights to free speech ............ and to competition.


I cannot understand why they did not look at Genealogy Printers .............. after all Ron has been a loyal member of GR for many years.

We'll soon find out!

http://www.genesreunited.co.uk/boards/board/announcements/thread/1326350

Are we still allowed to recommend Ron & Carol of Genealogy Printers as they have done marvellous work for many members over the years.

I like

"main aim will be to make sure that people are getting the most out of the boards and the thriving online community".