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Top tip - using the Genes Reunited community

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Can't change email address details

ProfilePosted byOptionsPost Date

Thelma

Thelma Report 7 Jul 2014 12:54

This may work.
Try and sign in to another Genes site:-
From bottom of this page.
Genes Reunited Australia

Genes Reunited New Zealand

Genes Reunited South Africa
If you can sign in then your password is correct.
If you cannot sign in there should be an option to receive your password by Email

Andysmum

Andysmum Report 6 Jul 2014 22:50

Contact [email protected] and get them to sort it for you.

Marion

Marion Report 6 Jul 2014 22:22

I am having trouble changing my email address on GR. I fill in the required details and click "save". Then get a message to say updated failed Cannot verify your password.
My password changes but not my email address. Don't know how to solve this. Any help appreciated. I've tried numerous times and I'm about to throw my tablet out of the window!!
Thanks all
Marion