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Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Welcome to the Genes Reunited community boards!

The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
The Genes community will go out of their way to help you, so don’t be shy about asking for help.

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Profile	Posted by	Options	Post Date
Member Since: April 2005 Posts: 13,143 Send Message	eRRolSheep	Report	16 Jun 2008 17:31
	It is just POSSIBLE that the problem is with number 4 or 6. Have you installed any new hardware or software recently or have you changed the region of your DVD player?
	Researching: Happy
Member Since: November 2007 Posts: 2,241 Send Message	skwirrel 1	Report	16 Jun 2008 17:32
	no but I think a few months ago I took the rom out of the tower to dust it but I put it back right.
Member Since: April 2005 Posts: 13,143 Send Message	eRRolSheep	Report	16 Jun 2008 17:33
	Is that when it stopped working correctly?
	Researching: Happy
Member Since: November 2007 Posts: 2,241 Send Message	skwirrel 1	Report	16 Jun 2008 17:35
	around that time it could have been.
Member Since: April 2005 Posts: 13,143 Send Message	eRRolSheep	Report	16 Jun 2008 17:39
	ok if that is the case it is possible it became damaged in some way when it was taken out. However, let's try to restore/update the driver. On the Driver tab click on the "Update driver..." button and then if asked, use the option to search automatically and follow the on-screen instructions.
	Researching: Happy
Member Since: November 2007 Posts: 2,241 Send Message	skwirrel 1	Report	16 Jun 2008 17:43
	ok, wizard searched and said can't find a better match than what I have.
Member Since: April 2005 Posts: 13,143 Send Message	eRRolSheep	Report	16 Jun 2008 17:44
	Did it search on-line as well as locally on your computer?
	Researching: Happy
Member Since: November 2007 Posts: 2,241 Send Message	skwirrel 1	Report	16 Jun 2008 17:46
	yes
Member Since: April 2005 Posts: 13,143 Send Message	eRRolSheep	Report	16 Jun 2008 17:49
	ok, I asked you earlier to write down the exact make and model as listed under Device Manager. What is it please?
	Researching: Happy
Member Since: November 2007 Posts: 2,241 Send Message	skwirrel 1	Report	16 Jun 2008 17:52
	It's an Acer Computer HL-DT-ST-RW/DVD GCC-4522B
Member Since: April 2005 Posts: 13,143 Send Message	eRRolSheep	Report	16 Jun 2008 17:55
	Is it an LG DVD writer? Is it a desktop or laptop?
	Researching: Happy
Member Since: November 2007 Posts: 2,241 Send Message	skwirrel 1	Report	16 Jun 2008 17:56
	I don't know what LG DVD is but it is in a desktop.
Member Since: April 2005 Posts: 13,143 Send Message	eRRolSheep	Report	16 Jun 2008 17:57
	LG is the manufacturer. Did it come with the computer or have you added it since?
	Researching: Happy
Member Since: November 2007 Posts: 2,241 Send Message	skwirrel 1	Report	16 Jun 2008 17:59
	It came with computer as a desktop with cdrw/dvd rom
Member Since: April 2005 Posts: 13,143 Send Message	eRRolSheep	Report	16 Jun 2008 18:01
	What is the model name and number of the actual computer? I'll see if I can do this a different way.
	Researching: Happy
Member Since: November 2007 Posts: 2,241 Send Message	skwirrel 1	Report	16 Jun 2008 18:05
	It may take a few minutes to get if it is on the back of puter as it is in hard to get at place.
Member Since: December 2004 Posts: 1,079 Send Message	Surf	Report	16 Jun 2008 18:05
	no luck yet then
Member Since: April 2005 Posts: 13,143 Send Message	eRRolSheep	Report	16 Jun 2008 18:08
	It wouldn't update the driver so I'll do it the opposite way round Surfmonkey. It's possible that the driver has become corrupted but rather than use a drive specific one it should be ok with the generic Windows driver.
	Researching: Happy
Member Since: December 2004 Posts: 1,079 Send Message	Surf	Report	16 Jun 2008 18:13
	if you get him to remove device in device manager if a driver is currupyt it will reinstall windows driver on reboot looks like hes using win xp driver from driver cacha anyways also has he move pc atall ribon cable could be loose or faulty he could try other ide port i wouold go for the remove option first in device manager also in cdrw propertise he could try untick digital cd playback it can cause problems with some cd`s
Member Since: November 2007 Posts: 2,241 Send Message	skwirrel 1	Report	16 Jun 2008 18:16
	All I have on the receipt is acer power m8 micro tower pc there is nothing on the computer itself.

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