General Chat

Joan, it is an attachment to an email. It is a text file so you can look at it with notepad and print it if you like, but you need to import it to another family history program to get the sort of printout that you want.

Being a text file, it will not include any photos or records.

re Ged com. ROY'S MESSAGE.

Iwas wondering how to export my gedcom. Hope I would be able to print it off from an email. I'm not having much printing luck from GU site :-D
Thanks Roy

David



don't be too hasty in removing your tree on Monday


GR staff don't work over the weekend ........ they stop at about 4:30 pm on Friday and don't return until 8:00 or 8:30 am Monday morning


Those are the hours that are posted for Support ......... which means no-one will have seen your emails, and therefore there will not have been a response to them.




sylvia

Sort of Huia......once you have clicked on your rellie you have to click on 'OPEN PANEL' and then another click on 'PHOTO' or 'DETAILS' to see the information on them. On the old tree it was all there as soon as you clicked on the rellie. :-S

I have found my Old Tree!!!!!!! :-D :-D :-D :-D :-D :-D

I had it saved in my favourites on the favourites bar. I'm not sure if I can update it or whether changes will transfer to the new tree yet, but just having it there for the existing info will be more user friendly for a while.

If anyone is thinking of moving to FMP read this first and certainly have a free trial to see what you think of their new tree layout.

I received this mail 20/07/2012

Dear Family Tree Explorer user,

We've been hard at work building a new family tree to replace Family Tree Explorer. This will allow us to offer you a host of new tree tools and services over the coming year and beyond.

After several months of testing the new findmypast family tree, we have now begun to move our existing members' trees into the new version: today it's your turn!
When you visit the website, the only difference you should notice is that when you view your tree, it will look slightly different: all your ancestors' details and any photos or other documents that you've added to them will remain the same and you can add, edit and delete members as before.

My tree has disappeared from the site

Brightsolid have been busy bees :-( :-( :-(

Having not logged on since before the 19 July - I was aghast to find that MY OLD TREE WAS NOW NOT EVEN AND OPTION.
Many moons ago - I wrote to Genes telling them of how aweful I found the new version and it did not work, IT STILL DOES NOT WORK. - Well I cannot get it to work even half as well as the old site.
I find it a nightmare to use- why every time you ask it to search or perform a simply task does it seem to need to download info. I cannot see easily those who I share Trees with , as with the old tree to just use dropdown and click to go into their trees - I cannot even see a way on my new tree screen to view those trees that have given permission - have they all gone or do I have to go into Messages /contacts everytime -and thats progress?!!!!
Great - they tell me that on each relation I can view possible contacts that may also have this relation in and of course how many cenus records it is likely to be in. How many of you can view the share contacts with as easily - AS IT WAS ON THE OLD SITE?

The old site was pleasing to view- easy to use- relaible and comfortable to sit and input onto hour after hour.

If this is progress then AHHHHHHHHHHHHHHH!!!!!!!!!!!!!!!!!
I will be seriously looking to other sites -
This new site is causing me STRESS and FRUSTRATION and despair
I work in Adult Mental Health - hobbies are good for you - this site must come with a Health Warning
"new site(s) can damage your tolerance levels when attempting to perform data tasks"

GENES - DO WHAT YOU DO BEST - Provide a NOT TOO Fancy site and try not to compete with Ancestry or Find My Past - your subscriptions were geared for the good type of service you provided in the past and generated a more community feel to your site - everyone communicating -sharing.

Losing custom from people who have been subscibing for years is not good - and new people will not be attracted into Genes because of a Tree design. Fees and research vehicles are what attracts new people and if your fees - are comparative to Ancestry - it will not be the Tree layout that will decide. :-(

If your subs are still running please don't delete this thread David .

Tho you may not have had the answer you wanted, GR ..Estelle, seems to have hopefully acknowledged that can rectify another prob that lots of peeps are complaining about.
Hope you get on OK with whatever site you choose :)

Thanks
Sandie.

well i for one will be joining ancestry on mon if gr dont put the old tree on thanks to thier inconsideration i cant research my tree and im not having that on monday no way

Annx, do you mean to say my photos are hiding somewhere on another page? They used to be obvious with the old tree, but I havent noticed them with the latest. I hope the tree that GR are working on will have my photos etc back where they belong.

If I try to contact GR using the "help" (on the toolbar) I get a generic response.

That gives me reason to believe that anyone using that link gets the same response.

SO WHY BOTHER HAVING IT????

If I contact GR I do so by email. Lately I've been getting some answers, but not answering my questions!!!

I've had a "play" with the new tree. Don't like it at all, very close to hating it. I clicked on one person, little box said theire were two tree matches, had a look, and got the message that there were NO tree matches!!

Working as expected.

I do realise the old tree was on its way out, but the new tree is not liked by the MAJORITY of members.

As for viewing other trees ~ I now have 75 pages of them, and have to go from page to page to find names.

GR still haven't done anything about the surname of the person who owns the trees. I have access to 31 trees belonging to Margarets. The tree list shows one surname, and the list you get when you search has another. Very frustrating.

I have asked GR why they stopped listing MIDDLE names on the searches. I still haven't received an answer. That made it so much easier to find people (especially with my lot of SMITHS, most of them had unusual middle names).

Arrrrrrrrrrrgh. What's the point of this? They don't take any notice of us anyway.

I'll stop ranting, before my blood pressure goes through the roof.

:-0

Roy

Maybe they did then Porkie Pie. It's another thing that isn't working as it should though. :-S Flipping heck, the email has bounced back now so I hope they did get the feedback!!

Annx, If you sent the feedback and got the error message then GR probably received it, see my post on page one at 13.06

Roy

I just tried to send this feedback to GR and got the error page too!!

"Absolutely detest it and wish I hadn't got my tree on here now. I prefer the old tree as this is a big step backwards. I haven't used it until you gave me no choice and these are the things I don't like already!!!

1. It doesn't work properly. If I try to do a search for someone in my tree, it comes up with names, but if I click on any it takes me back to the start page of my tree and minimises the page as well. So for now I CAN'T DO SEARCHES ON MY TREE.

2. If I 'click here' for help using the tree builder, why does it minimise the page? I thought it just wasn't working at first.

3. The Tree Dashboard needs to open so that you can scroll down and SEE that there are other pages.

4. Why, oh why did anyone think that it was a good idea to hide photos and details of a rellie on other pages? I like as much info as possible on them as soon as I click on their name.......just how it used to be on the old tree. Do you realise how slow things operate when many people use the site? The less faffing and clicking on things the better. Saves having to make seperate notes of the details as well.

It would appear that the software writers don't do FH. It was no good just seeking feedback of what people want was it? You needed to have also asked what people liked about the old tree as well and kept those things.

I don't know how you hope to attract new members with this, more likely to drive existing members away. Ancestry must be rubbing their hands with delight at the prospect."

I can't complain about the new tree, but I haven't tried to add anything yet, I did delete my , hubby's, sis and bil's names cos I wasn't sure they'd be hidden....cos I can't now check sis tree to see that they are to her and other peeps. Not worried about sis seeing the names but it was check that no one else could. !
I am peeved that I am no longer see peeps trees who have allowed me to do so, and I have allowed them to see mine.
GR.read BB Big Brother !

I wish GR would put up a poll and ask paying members to decide which was the better tree. Don't suppose they will though.
I'm afraid like others I will probably not bother to renew membership next time it's due.
I have tried to work with the new one on several occasions but got nowhere and find it too confusing :-S :-S :-S

Hi All,
I went on the "New Tree" yesterday and all it does is give me up to my parents and then lines for all the others on my tree. What does that help me?
I might be doing something wrong,but I don't think I am!
Also when one tries to add a person on the new tree it goes all funny,takes people of and adds and leaves this person on own when you have added to as part of family! Who knows it might just be me!!!!! :-(

I have had this thread deteting thing for months now. wondering how it was excellent then suddenly we had major problems with trying to delete the threads we had replied too.
I was even asked to send a list of the threads that had remained after I had deleted, which I did a long long list.

I did with hope that it would get sorted. after waiting for ages I sent another email and was told it is in hand not sorted yet. then another email and the same answer. I fail to see how the programmer can alter the tree system and lose control of many things in the process..
All the years I have been a memeber I have never seen so many unhappy people. and trying to find how to get things put right.

I lost the small pictures when you log on that appear at the start they were sorted and then vanished again so they are no longer there. but the iorny of it is the little wheel still turns asking you to "PLEASE WAIT " your suppose to wait before going onto the site you wanted. if you wait for the wheel to give you the go ahead sorry, your wait forever. I have left it spinning for an hour and it is still telling you to wait.

surely GR must have someone who can sort these problems out.? I notice your getting all the feed back from us. but you seem to be the only one to come on and face the music.

Don't hold your breath!

Joan.

hope the old tree is back on monday
i cant work with this new tree so no researching my tree with this