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Top tip - using the Genes Reunited community

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viewing full tree

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19charlie58

19charlie58 Report 2 Dec 2012 11:24

Hi there.

I am new to this fascinating subject and am rapidly becoming addicted. My only problem so far has been trying to open the "full tree", nothing happens. I have disabled the compatibilty view and settings as directed in the help page but it didn't work, all I get is an annoying rotating wheel. Is there anybody out there who can tell me where I am going wrong?
Thanks Charlie

Porkie_Pie

Porkie_Pie Report 2 Dec 2012 11:44

Try clearing your cache

http://www.wikihow.com/Clear-Your-Browser's-Cache

Note; their should be no need to delete saved passwords

If that doesn't work contact GR support using the contact us in the help section

Roy