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renewal fees - 5TH UPDATE - page 9

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ProfilePosted byOptionsPost Date


Jane Report 2 Feb 2013 18:26

Just had my reminder £7.96 for 6 months


BrianW Report 2 Feb 2013 18:17

Got this on 30th January: I have been a member for 10 years.
I assume it is for the year and not 6 months !

Hello Brian,

Your membership to Genes Reunited is about to come to an end.
You don't need to do anything because you've asked us to continue your membership automatically.

We'll renew your membership for £7.96 on 12th February 2013 using the card you used last time. If we are unable to do this, for example because your card has changed, we'll let you know.


jax Report 2 Feb 2013 14:19


You said you have turned your auto renew off??.....why are you expecting 28 days notice then? you have effectively told them you are not going to renew

They may send you one a week before hand, saying if you don't renew it will cost £20


Kense Report 2 Feb 2013 08:57

Looking at the T&C it seems to me that it can be interpreted as meaning that you only get 28 days notice if you have continuous membership ticked in your account. Otherwise you get the standard 14 day notice.


SylviaInCanada Report 2 Feb 2013 08:48


28 days notice required?????


lilybids Report 2 Feb 2013 08:41

waiting for mine also [23rd Feb]


wisechild Report 2 Feb 2013 07:19

Still waiting for my 28 days renewal notification. (renewal due Fed 22nd)


SylviaInCanada Report 1 Feb 2013 21:27

any further news?????????


Bobtanian Report 26 Jan 2013 20:19

well, Ive been paying for my other halfs fees at the reduced price. IF they decide to up ours, to around the £18 mark, one of us will not renew but share the membership...
she has hardly ever posted but done most things via Pm's,and looking in......


Karen in the desert

Karen in the desert Report 26 Jan 2013 17:24

The Renewal business seems a little haphazard....everyone with a different story!
I'm on auto-renewal and get a renewal reminder 14 days before my card is debited, I paid US$11.59 (£7.96) in Dec 2012 for the next 12 months' sub.
However, depending on what the next renewal reminder says in Dec 2013 will determine whether or not I will let it run or cancel. 'Tis easy enough to chat and play family history stuff elsewhere for free :-)

As for the who needs who, well, I agree with BK on that one (page 7, timed 19.31) :-)



ChrisofWessex Report 26 Jan 2013 16:59

The right hand does not know what the left is doing. Have never seen a commercial business is such disarray.


jax Report 26 Jan 2013 16:56

I turned my auto renew off last year and recieved this email a week or so before it was due last Jan

Dear jax,

We've noticed you have recently changed from a continuous to a single membership.

Did you know that continuous membership means you will remain paying at your current price point? You will pay £34.95 for as long as you are a member on Genes Reunited, despite any price increases that may occur. Not only this, but you‘ll also get uninterrupted service, leaving you to concentrate on uncovering all about the lives of your ancestors.

It's quick and easy to ensure you aren't effected by any price increases, just visit the 'My Account' page here and make sure you tick the box for continuous membership.

We hope you have fun finding your family,

The Genes Reunited Team

Strange thing was....I had been paying approx £9.95 for the last 18 months...£34.95 was what I paid when I first subscribed as a gold member ....Looks like they do not update their records


JoyDean Report 26 Jan 2013 16:37

Until a few weeks ago I used to have auto renew on, and for the last couple of years have had an e mail about renewal.


AnninGlos Report 26 Jan 2013 16:27

I have always had auto renew and have also always had an e mail warning me of renewal.


wisechild Report 26 Jan 2013 15:52

Had another look.
Mine says special offer 12 months sub 0.67 pence per month.
That´s less than I normally pay!!!!
I have turned off auto renew as well.
Just wondering though. My original sub was until 21st January, then Genes added another month, to 22ns Feb.
Wonder if they are working on the original expiry date?


JoyDean Report 26 Jan 2013 15:02

I turned off auto renew a few weeks ago.

At the top is:


jax Report 26 Jan 2013 14:41

If you have turned auto renew off you would not get notification?

I am talking about at the top of the screen it says

gifts subscribe 25credits account help jax standard member sign out

New members would be charged approx £15 for 6 months


wisechild Report 26 Jan 2013 14:35

Mine expires 22nd Feb too.
I have always in the past had an e mail from Genes advising my that my sub will expire in 28days & telling me what the rate will be for the coming 12 months.
Just looked at "subscribe" & it would appear to be for new members to complete, not existing ones who are due to renew........or not ;-)


jax Report 26 Jan 2013 13:58


Do you have subscribe at the top of the screen...I have, mine expires 22 Feb

Special offer £1.33 per month ....6 months = £7.98


wisechild Report 26 Jan 2013 13:45

I think it was 2010-2011 when I paid 7.95, but for every other year I know I have paid 9.95.
Should have had my 28 days notice yesterday
Zilch so far.