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Family Tree

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ProfilePosted byOptionsPost Date

Jean

Jean Report 6 Jan 2013 11:45

Has anyone had trouble today trying to get into their family tree. I have tried about three times but cant get access and there an advert telling me how to build a family tree. I already have one whats the idea.

Denise

Denise Report 6 Jan 2013 11:54

I'm having trouble saving information to my tree and have been all weekend. Anyone else?

Jean

Jean Report 6 Jan 2013 11:58

Tree appeared then went off and it says service not available.

KenSE

KenSE Report 6 Jan 2013 12:02

It did seem to freeze when I tried to access it at first this morning, but I cleared that and reselected it and it is working fine.

+++DetEcTive+++

+++DetEcTive+++ Report 6 Jan 2013 12:29

Nope - spinning wheel and that's it.

They probably need someone to go and reset the servers again :-(

Can a Facebook user please report this?
I reckon they ought to give us all a few 'Free days' because of these problems in the last 2 weeks.

Bids

Bids Report 6 Jan 2013 12:53

nope,error message,again :-(

Estelle

Estelle Advisor Report 6 Jan 2013 14:03

Hi everyone, the tree seems to be fine at the moment. Are you all still having problems?

Kind regards,

Estelle

Christopher

Christopher Report 6 Jan 2013 14:09

Yes, problems yet again. Does anyone have better experience on another site, because this is getting beyond a joke

BudgieRustler

BudgieRustler Report 6 Jan 2013 14:12

Had trouble earlier but it seems OK right now. (and faster) :-D

Wend

Wend Report 6 Jan 2013 14:14

I can't get into mine either :-|

Joy Kentish Maid

Joy Kentish Maid Report 6 Jan 2013 14:16

Posted on facebook for you. It seems to be working intermittently.

Inky1

Inky1 Report 6 Jan 2013 14:18

Interesting message just now:-

Sorry...
The tree is having trouble loading!
You can try refreshing this page.
Alternatively, feel free to cancel and try again

Bids

Bids Report 6 Jan 2013 14:20

little wind mill going round ,but that's all.no tree
oops it's back again :-)

OneFootInTheGrave

OneFootInTheGrave Report 6 Jan 2013 14:20

Hello Estelle,

Problem seems to be spasmodic, some time it loads other times is says "Server Not Available"

There also seems to be a problem, again spasmodic, when trying to save information, in particular marriage records, I have drawn this to the attention of Support.

James

Inky1

Inky1 Report 6 Jan 2013 14:22

And so - I did click 'refresh this page'.
And lo - up came my tree in about 1 minute.

TheBlackKnight

TheBlackKnight Report 6 Jan 2013 14:33

Still not able to get onto my family tree for a long time now. I think it's just another way of GR messing things up, rather then fix the problems on this site they do crazy things like put the membership fees up by more then 50%. Thats just my view on it though, anybody have the same view as me?

BudgieRustler

BudgieRustler Report 6 Jan 2013 14:36

Oooops.... just tried again and got this...


Error


Sorry. An error has occurred


The page you were trying to load has experienced an error. This error has been logged and will be investigated.

If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Support via the Contact Us menu under Help.

If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content.

To return to the home page, click on the Genes Reunited logo.

VIVinHERTS

VIVinHERTS Report 6 Jan 2013 14:39

I've had the tree is having trouble loading as well today!

Keith

Keith Report 6 Jan 2013 15:49

Unavailablity is becoming more the norm...questioning if I am getting value for money.....

Keith

Keith Report 6 Jan 2013 15:53

treated myself to a Christmas present.... and am on Ancestry...yes more expensive bur far more reliable and dependable