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Credits to view files already in your keepsafe

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ProfilePosted byOptionsPost Date

John

John Report 18 Feb 2013 12:05

So I have transcripts attached to members of my family in my tree, but to view them again, I have to get more credits!

I don''t think so!

I already have them so why do i need to pay to view them again

Not happy

OneFootInTheGrave

OneFootInTheGrave Report 18 Feb 2013 12:13

Hi John,

I have just checked my Keepsafe and \i can view the documents in there, I am not asked for any credits to view them.

Researching:
I am researching the Wotherspoon family from the Old/New Monkland areas of Scotland, some moved to the Leslie and Kelty areas of Fife and I'm having problems linking the Wotherspoon's from Leslie and the Wotherspoon's from Kelty. I am also researching the Clusker family from Co. Meath in Ireland who moved to West Lothian and from there to Fife............"Vita non est vivere sed valere vita est"

DazedConfused

DazedConfused Report 18 Feb 2013 12:15

It may be because you used credits to view them originally?

I am sure someone with more knowledge will offer the solution, but that would be my reasoning behind your problem. :-)

Researching:
We are all of us in the gutter, but some of us are looking at the stars, Oscar Wilde New avatar, my dad age about 3/4 months, could have been worse, it could have been the awful nude on a rug!!

Vintagefinemaid

Vintagefinemaid Report 18 Feb 2013 13:11

I can view my 1911 census documents in my Keepsake but am asked to pay again to view my 1901 census

Researching:
My Victorian ancestors