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Credits to view files already in your keepsafe

ProfilePosted byOptionsPost Date

John

John Report 18 Feb 2013 12:05

So I have transcripts attached to members of my family in my tree, but to view them again, I have to get more credits!

I don''t think so!

I already have them so why do i need to pay to view them again

Not happy

OneFootInTheGrave

OneFootInTheGrave Report 18 Feb 2013 12:13

Hi John,

I have just checked my Keepsafe and \i can view the documents in there, I am not asked for any credits to view them.

DazedConfused

DazedConfused Report 18 Feb 2013 12:15

It may be because you used credits to view them originally?

I am sure someone with more knowledge will offer the solution, but that would be my reasoning behind your problem. :-)

Vintagefinemaid

Vintagefinemaid Report 18 Feb 2013 13:11

I can view my 1911 census documents in my Keepsake but am asked to pay again to view my 1901 census