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Help us rename our packages!

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ProfilePosted byOptionsPost Date


Joeva Report 15 Mar 2013 17:42

Apologies to John, I misread the subscription charge for Platinum earlier.

£159.36 is the sum to be saved if subscribed for one year rather than on a monthly plan of £19.95 per month.


JustJohn Report 15 Mar 2013 17:35

Joeva. Yes, I fully understood your point. I was just agreeing with Island's point about huge variation of costs. As can be seen from Jax's post. I am paying a lot lot more than her for worldwide A....y, for example. :-S And she is paying half price for Platinum, it appears. Very confusing :-S


jax Report 15 Mar 2013 17:29

A years Platinum is £80 plus extra for newpapers, parish records ect

I have full FMP for just under £100 a year which is adding new stuff all the time at no extra cost

World wide Ancestry for £125 and again new records added on a regular basis

My Suggestion for names
Free (Tree and boards)

Basic (as per platinum now)

Full (to include all records)


Joeva Report 15 Mar 2013 17:25

Did you read my post correctly John, I was pointing out that the Platinum subscription ion GR is already more than the £150.00 in your suggested costs. :-S


JustJohn Report 15 Mar 2013 17:15

Joeva. I think it is right to charge a lot of money for free access to all records - if records are a bit different to competitors. I just agree with Island that pricing needs to be clear and fair.

If it was £150, that means we could subscribe to 3 major sites at top level for just over £400 pa. When I started doing genealogy, I was spending more than that on petrol alone to get to record offices and graveyards. :-)


Joeva Report 15 Mar 2013 16:56

£150.00 as John suggested is too much ?

Reading the current subscriptions for Platinum it is £159.36 per year on GR :-S


AnninGlos Report 15 Mar 2013 15:39

Reading through this thread which asked a specific question, we now know why Genes normally lock their threads :-D


Island Report 15 Mar 2013 15:25

John, you 'just picked on one detail' of what I posted so stop lording it over others.

150 quid? Don't be silly.


Caroline Report 15 Mar 2013 15:14

I think they need to have all of the so called add ons included for the Platium members it just stupid as it is now.
You have the free basic members, then there's the ones who pay a reasonable amount depending on when they joined etc and they have some access and then there's the Platium members and then there's the Platium members who pay extra for add ons.
The foolish ones are the ones who just buy credits sorry folks but you're wasting your money buy a 6 month membership, credits go like money in a teenagers pocket.
Stop worrying about what you call the membership and start to provide a good service every day...stop messing around with it every 5 mins.

Rambling Rose

Rambling Rose Report 15 Mar 2013 13:30

I don't think it particularly matters whether you call it 'basic' or 'standard' or 'here to chat' or ANYTHING else. What DOES matter is that new members KNOW what they are paying for.

I've noticed a fair number of Newbies posting in the last few months who have assumed ( ie it wasn't perhaps made clear enough) that they can access all records for their standard payment .

Also I think the FB page team need to be much more pro-active with the people who post on there looking for directions..... each one is a potential payer! and it really has been left to regulars to tell them where to come and explain what they can do for the money ( or free). I know the links are there in 'about' but that is not easy to find if you don't know it's there in the first place! ( it's like instructions with flat packs...who looks at the small print !)

This is relevant to the OP I think because without new blood it won't make any odds tinkering with the package titles :-)

'Basic'... Access tree. Search indexes.Talk to fellow members.
'Access all areas'.... Use all facilities and records on the site.


Kay???? Report 15 Mar 2013 13:08

John you have just talked yourself out of any arguement with such silly provoking notions.

GR need a much wider range of material to warrant £150,other sites have a vast database for very much less.

Lady Cutie

Lady Cutie Report 15 Mar 2013 13:06

Well , all i'm going to say is this ....
look after your members GR , your pricing is way out
your charging everyone differant prices .
i have always paid £9.95 unless you have given me a reduction
now your asking me to pay £19.95 for the year , NO CHANCE ...
my renewal is up on 25 march and at that price i will not be renewing.


JustJohn Report 15 Mar 2013 12:36

Kay? Nothing ridiculous about £150 if you get your money's worth. Not compulsory to upgrade, but notice other competitive sites are now hovering round £200 mark and £150 might sound like a bargain basement price by 2018. But you are just picking on one detail of what I am suggesting. It may be wrong and unworkable, but presumably Genes are looking for ideas rather than negatives and flak :-)

£150 is half the price of smoking 20 cigarettes a week, same price as two bottles of beer every week, sausage and chips once a week. Need I labour point?


Kay???? Report 15 Mar 2013 11:54

£150! how ridiculous,!,,,,GR would price its self out the market when other sites offer more research material for far fair terms GR has very little to offer where records other than basic buliding material.

The GR tree,,,the provisons for recording a family tree are is not part of a paying costs nothing to tree build at GR.


JustJohn Report 15 Mar 2013 10:56

Island. I also think costs are so important to be open.

On my 4 options, I would charge:

Bronze - free
Silver - £10 (some of us are paying £7.96 currently,m others are paying vastly more)
Gold - £80
Platinum - £150

And not inflate any of those costs for 5 years.

They would get loads of advertising revenue with the number of active members currently.

But, more importantly, if the tree was better (and old pre-July 2012 tree was fine for most of us and I am still sure could be resurrected) and the search facilities were simple and designed for non teckies, I reckon a lot would upgrade to gold and platinum.

Particularly if we were given free "tasters" of what delights awaited us if we upgrade.


Island Report 15 Mar 2013 10:31

A clear description of what exactly is included in each level of membership would help - as would an honest, out in the open display of costs! The current differences in fees for the same level of membership are very unfair.


MargarettawasMargot Report 15 Mar 2013 10:17

Dear Team,

Before you worry about renaming packages,get the basics right first.

I am unable to add or change any details to my tree.It is a waste of time trying to do anything on it.I have reported it to you but you have done nothing about it.Keep the current members happy before you worry about useless name changes.

:-( :-( :-( :-( :-( :-( :-( :-( :-( :-( :-( :-( :-| :-| :-| :-| :-| :-| :-| :-| :-| :-|


JustJohn Report 15 Mar 2013 09:03

4 levels:


Silver would be what we now call "Basic Member". Bronze would be "friends" ie non payers

And if there are 8 million members (almost all of whom are at Bronze or Silver), Genes would have the ability each year to:
1. Advertise to a huge membership and get a lot of advertising revenue
2. Persuade members to upgrade in a targetted way. Perhaps giving a silver member a chance to "taste" some of the records at "gold level" free.

And, dare I say it, letting bronze members have a free "taster" of what it is like to be a silver member ie writing to people and coming on chat. :-)


Cedric Report 15 Mar 2013 06:56

Broke, But We Know About It; Pay Us!
or, pay us then use 'FIND MY PAST' because their site works.

'The Team' Are Looking Into It, But Pay Us Anyway!
or, try FAMILY SEARCH, to get answers quicker & cheeper

We Don't Care How Many System Errors You Find, Just Keep Paying Us!
or, ANCESTRY is cheeper, works properly and doesn't keep getting altered.

Incidently, it would be a more satisfying site if instead of coming up with these unwanted ideas, the IT department actually did something to rectify all the errors they have created within the system. It has been going on now for almost 2 years, since the new tree was introduced, but obviously 'the team' are a law unto themselves and continue to ignore completely the reported errors.


MarieCeleste Report 14 Mar 2013 23:29

Basic, Better, Best

(Oh OK, so I nicked it from Antiques Roadshow)