General Chat

Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Quick Search

Single word search

Gift subscriptions

Genes Reunited gift subscription

Do you know someone interested in discovering their family history?

You can now buy a gift subscription to Genes Reunited so they can research their family tree.

Buy gift or redeem gift

Icons

  • New posts
  • No new posts
  • Thread closed
  • Stickied, new posts
  • Stickied, no new posts

Viewing other trees

ProfilePosted byOptionsPost Date

LadyScozz

LadyScozz Report 2 Apr 2013 02:41

HELP!!!!!!!

Giving this a nudge ~ please read my message added 7 April.

:-( :-( :-(




I'm having problems

:-(

I can "open" (haha) the tree, the first blue line appears, but the second (downloading relations?) doesn't do anything, all I get is the circle going round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round ~

I've tried three times to view someone's tree, gave up after twenty minutes watching the circle go round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round and round............

You get the idea.

Am I the only one?

Yes, I've sent a contact message, asking for a REAL ANSWER.

:-(

LadyScozz

LadyScozz Report 3 Apr 2013 00:55

I've had a response from GR.

They are looking at it. :-(

I tried to look at that tree again this morning.

Clicked on it at 8.20am.......... went away.........

Came back at 10.00am, and the circle is still going round and round and round

:-P

InspectorGreenPen

InspectorGreenPen Report 3 Apr 2013 06:47

Just loaded another members tree with 35,000 names in it (always a good test....!) and it worked fine. Took less than five seconds.

LadyScozz

LadyScozz Report 3 Apr 2013 09:50

:-P

I'm still waiting........... and the tree I want to view has over 20,000 names on it.

LadyScozz

LadyScozz Report 7 Apr 2013 09:00

This is the response I received (copied & pasted, any typos are NOT mine)

Dear C........,

Thanks for getting in touch, and I'm sorry to hear of the problem you're having viewing X's tree. I'm afraid we're unable to replicate this particular issue - X's tree loads for us, so it's possible it's a compatibility problem between your browser (IE8- if I remember correctly) and the website. I alsio remember from your screen shots you sent me a while ago you had some add-ons on your browser which we've seen can also cause issues with stopping pop ups loading on the site. Also high security levels on browsers can also affect the site so if you could ensure your security is set to medium, this might help.

As recommended previously, we'd suggest upgrading to IE9.

:-(

I can't upgrade to IE9 (or IE10 as now recommended on MY home page), because I have an older computer that won't accept it.

I use Microsoft Security Essentials.

I don't have a problem with ANY OTHER website.

Not much point in renewing my GR membership is there?

:-P

LadyScozz

LadyScozz Report 7 Apr 2013 22:57

Giving this a nudge.

I'd like to know what others think of this.

:-(