General Chat

Why did it take 24 hours for notification to reach my mail box?

As it was a health question - a reply was anxiously awaited.

Weird! Someone sent me a PM over night - arrived in my email box at 0615, the same time as shown on the GR inbox.

Although other people have also complained about the delay, in my case when I've got the email account open in another tab, its a delay of 5 mins max.

I found a message in my GR inbox yesterday morning which has never appeared in my email at all.

The contact seemed quite eager for info, soI sent a reply pretty quickly.
It hasn't been opened yet.
I accept that there could be other reasons but I am guessing that the contact hasn't had an alert email advising him of my response

Literally just found a message in my GR in box ten minutes ago - dated 17th - No notification in my email box at all.

What is going on?

Have contacted GR.

Have received a very quick reply and that technical team will be looking into my account.

I notified them about this on Tuesday last week ..........


............. ..... I also had a thread on the problema s I have not been receiving email notifications of pms since Sunday Sept14


I got a quick response from GR ...................... but the same sort of reply .......



the technical people will be looking into it


so they have already been looking at the problem for a week ................ IF the email to me was true.

Am still waiting

And another one I found just now sent yesterday.

Very rarely look at my emails unless I am expecting something like a delivery.

Just had a look and although I had three pm's on here which I read as I got a notification at the top of the screen on the 17th....No email from GR for any of them

Last email recieved from GR was the 1st September had at least half a dozen pm's since then including a 'Can I view your tree even though we are no way related message' :-D

*Guffaws loudly*

Can't be as bad as where I work :-|

Introduced an 'upgraded' system, for people to book themselves on courses. This would, of course, lead to less work for us, so even though there were more courses, no extra admin were needed.

Unfortunately, though from experience, inevitably, it deleted people's access to book themselves on the courses. They contacted us (who arrange the courses), we (as we were eventually advised) referred them to IT - who promptly referred them back to us to book them individually on to the courses!!!

What an amazing advance in technology - causing more than twice the amount of work (for the same number of already overworked admin) :-P :-P

Of course, this will 'soon be resolved' with the next 'update'.


......See the flying pigs..............

Hi all,

Apologies for those of you not receiving notifications, we working on getting this fixed.

Regards

Shelley

I have had 3 emails today re pms :-)


Two of them came in within about 5 minutes after the pm

Hi all,

We are aware that some members are continuing to experience issues with notifications. Please email [email protected] with details.

Regards

Shelley