General Chat

Hi all

I have been trying to export a GEDCOM of my tree since 16 December without success. I have reported problem to Support who have referred it to the 'Tree expert' for investigation.

Am wondering whether this is a problem anyone else has experienced - and how long it may take to resolve the problem.

I haven't used my tree on GR recently, but in the past it has taken up to 2 weeks to export a GEDCOM.

Andy

Yes, there are a few of us who have posted here, on Facebook or elsewhere

I understand that it has been Christmas, but two weeks ( again ) is not very professional

I keep my mater tree on Gr and hoped to export it to a stand alone device to show it to relatives without internet access

Sorry GR , but it's a massive fail, and you are in danger of losing a member

Thanks Andrew & Alisdair.

Last time I exported a GEDCOM was a long time ago and it came through within half-an-hour, so the present failure is puzzling.

My subscription is due in a few days but I have switched off auto-renew. I am beginning to wonder if these two things are connected. Could this be a strong-arm tactic by GR - Renew or lose your tree?

http://www.genesreunited.co.uk/boards/board/genealogy_chat/thread/1347776
http://www.genesreunited.co.uk/boards/board/general_chat/thread/1347841

Just done an export - did not really want one right now.
Will see how long it takes....................

It happens fairly regularly.....!

Nothing sinister. Usually caused by the Gedcom Processor being suspended whilst site software upgrades are applied and somewone then forgets to re-enable the process.

GR Support email with gedcom attached was sent at 12:51 So 3hrs for me.

Inky1

Interesting...so it does work even if it is slow. Wonder why mine doesn't work?


InspectorGP

So the GEDCOM Processor appears to be working...so why not for me?

To keep you up to date, following response just received from Support:

I am sorry that it has taken us so long to resolve this issue.

The good news is that we have now fixed the fault that affected the import or export of some gedcom files.
If you had been trying to delete an existing Genes Reunited tree as part of that process, you may need to delete it again.

Over the next day or two, we are working through a backlog of gedcom files to be uploaded. Yours may have worked by the time you read this email or it might take another couple of days.

If things still don't look right by the end of this week, please drop us an email back and let us know what the problem is.
We promise to look at your indiviudal tree as quickly as possible if there should be any remaining issues.

Thank you for your patience.

With kind regards,


Nicky

LATEST UPDATE

GEDCOM received!!! ;-) But was that painful!!