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BUG: Keep having to login

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ProfilePosted byOptionsPost Date


SylviaInCanada Report 9 Jan 2012 04:03


I refuse to believe that there are soooooooo many users in Canada using this server

I don't know about the UK .......... but Canada has a large number of server addresses

...... the one I use belongs to one of the largest cable companies in the country, but even then it is only in Western Canada.

I might tend to think it worth changing ....... if it were not for the fact that THIS is the only place where I have a problem

................ and I also have a huge number of contacts who have this email.

In general, I am extremely satisfied with the cable company ....... and only rarely have problems with them. Far fewer problems than contacts in the UK have with their servers.

and I have no wish to attempt to contact EVERY place that has this address as their contact ....... including GR!

Incidentally, GR do appear to be able to send emails to me, even if I cannot reply to them.



JerryH Report 9 Jan 2012 01:46


Very interesting. That situation re emails happenned to me a few years ago. It generally happens when the email server concerned is detected as being the server where too many of its members are sending a large amount of Spam.
I too created an email account on another site so I could communicate

Can take on average 10 days to sort that one out, but if the ban is still in place then perhaps you should do as I did and change your Internet Service Provider?


JoyDean Report 8 Jan 2012 21:33

Re my previous post - :-| I had to log in using IE :-|


SylviaInCanada Report 8 Jan 2012 21:32

I must add that neither have I been forced to get another email address in order to communicate with the powers that be on any other site

and yet that is exactly what I had to do last year in order to contact any aspect of GR operations, or staff.

For 18 months, I could communicate with them only on a thread on one fo the Boards

............... all emails from my personal email address bounced back immediately, and all communications by pm within the site went into the atmosphere. There is of course no notification that a pm has not reached the site.

I was then told that for some reason their server was refusing to accept anything from my server :-S ........... the suggested reason being that this happens when a company has had unwanted communications from someone. The company can then arrange for its server to refuse to accept communications from that person's server

Unfortunately, that also affects anyone else using the same server.

Estelle assures me that I was not the one blackballed ........ even though the problem began when I was half way through an email correspondence with her.

and that problem continues to this day.



SylviaInCanada Report 8 Jan 2012 21:15


I use Mozilla Firefox ........... to access which requires the Google page to appear.

Then I have to click on Bookmarks to access my marked sites, such as GR.

I do not have the Google Toolbar

I am not signed in to the "new" Google

I use the same process to access the site that must not be mentioned, GR's sister company FriendsReunited (parent company of GR, and now in the same stable), Facebook, FTF, etc etc ......... none of which give me the same problems as GR

The only one of those sites that does sign me out if I do not visit for several months is FTF ..................... 3 or 4 months appears to be the determining time! It most certainly does not log me out if I do not visit for an hour or a day or a week!



JoyDean Report 8 Jan 2012 16:42

Although I have read recommendations to use chrome or firefox, and I do use them for using the internet most of the time, I have reverted to using IE7 for genes reunited as with the latter it does not sign me out and I do not have to log in.
Funny ol' world ;-)


Cynthia Report 8 Jan 2012 14:45

I have to log in every day - the scenario is the same as Sylvia's.

:-( :-( :-( :-( :-( :-( :-( :-(


JerryH Report 8 Jan 2012 12:42

This post is really directed at Phil and his team.

I have been looking at the various posts on this subject and have been trying to find a common denometer.

I have not had any problems with logging on since October (YAH BOO SUCKS) so have been wondering why this should be affecting some people but not others.

Could this be an interaction between the Genes Software and GOOGLE?

I remmber a few years back that Google's Auto complete function was causing havoc on at least one other website and I have seen it reported that the amount of information Google remembers is somewhat intrusive.

I therefore resolved to remove as much "Google" from my Computer as I could, including the Toolbar etc.
I actually replaced Goodle's toolvar with the own offered by my Firewall.
This solved the problems for me

I may be barking completely up the wrong tree but perhaps an original thought may trigger a spark to help the developers to find the problem?

Just a thought :-)


Kense Report 8 Jan 2012 12:03

I have the situation occasionally but find that it is just as likely to happen on another site (run by a company that I dare not name). In neither case is it really a problem.


AnninGlos Report 8 Jan 2012 09:12

Glad you said that Sylvia, me too. It has happened twice in the past week. Didn't mind once as I had actually cleared my cache so expected it. But why twice?


SylviaInCanada Report 8 Jan 2012 04:41

I am so very tired of this BUG

I have just had to log in

entered the details, hit enter


it took me to another page, "Please Sign In" :-S :-S

Entered details again

and finally got to Home Page

Why oh why does this happen ONLY on GR?

Why oh why does it happen SO OFTEN on GR.

It's getting to the point where I will soon be playing a game ....................

Count the reasons why I should leave this site vs the reasons why I should stay.

The balance pan is definitely leaning to the first of those choices.


SylviaInCanada Report 7 Jan 2012 23:40

are you two lucky? :-D


InspectorGreenPen Report 7 Jan 2012 10:15

I'll second that.

I've only had one recurring issue over the past three months and that was the timeout message when trying to sort and order my Surname Summary. That was resolved when GR introduced their performance tweaks a week or so ago.


Cynthia Report 7 Jan 2012 08:51

I still have to sign in each and every day :-(


JoyDean Report 7 Jan 2012 08:40

Had to sign in yesterday and today :-|


JoyDean Report 3 Jan 2012 14:35

Ditto :-|


JoyDean Report 31 Dec 2011 12:58

Ditto what Sylvia said; or was it thrice? :-|


SylviaInCanada Report 31 Dec 2011 04:17

have had to log-in twice in succession today

yet I never log out



JoyDean Report 30 Dec 2011 14:30

Ditto what Ann said. And the site wanted to put "password" for my board name and a different password other than mine.

Rootschat, and other sites, have my time far more than this site that does not function properly. :-S


AnninGlos Report 30 Dec 2011 12:58

And again today. What is up with this site that it can't survive over a holiday without problems. I am fed up with signing in when I have not logged out.