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BUG: Keep having to login

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ProfilePosted byOptionsPost Date

AnninGlos

AnninGlos Report 4 Jul 2011 14:39

Thank you Phil and Jeremy. It certainly seems fine now.

SylviaInCanada

SylviaInCanada Report 2 Jul 2011 23:02

Thank you Jeremy!


and thank you Phil for pointing out how much work Jeremy did.


as Fanny says, it is great to have soemone around who is trying to help us with our problems



sylvia

FannyByGaslight

FannyByGaslight Report 2 Jul 2011 22:53

THANK YOU TOO JEREMY..X.X.X.X

Working overtime ,on a Saturday night Phil???...

But thank you...This really is such a pleasant change to have someone to moan to at GR that listens and trys hard to sort things out,hope they pays yer well

:-D

TootyFruity

TootyFruity Report 2 Jul 2011 22:51

Thank you to Jeremy as I have not had to log in for the last few days :-D :-D

philmoir

philmoir Advisor Report 2 Jul 2011 22:38

I should also say there is a thank you due to Jeremy (from the Friends Reunited team) who patiently sat and went through line after line of logs, and pointed me finally in the right direction :-)

SylviaInCanada

SylviaInCanada Report 2 Jul 2011 22:30

have not had to log in since June 29 :-D :-D


Thank you Phil, and the GR team.



sylvia

Joy Kentish Maid

Joy Kentish Maid Report 2 Jul 2011 09:26

Not been around for a few days. Today using the http://www.genesreunited.co.za all seemed well and I did not have to sign in.
Strangely, in order to post on this thread, it is the http://www.genesreunited.co.uk site :-S

SylviaInCanada

SylviaInCanada Report 29 Jun 2011 01:37

Thanks, Phil

and thanks to the "team".

For the record ........... I've turned the power and computer on twice today, and have been logged in each time :-D



sylvia

FannyByGaslight

FannyByGaslight Report 28 Jun 2011 22:35

Hes a trier our Phil thats for sure...Bit like us when on the trail of an elusive ancestor.....Never gives up until exhausted..

Thanks Phil,mine is working fine on UK now and staying logged on...But I didnt say that really as I dont want to tempt fate...

~~~~~~~~~~~

AnninGlos

AnninGlos Report 28 Jun 2011 22:27

Thanks Phil, fingers crossed then.

philmoir

philmoir Advisor Report 28 Jun 2011 16:36

We have just rolled out a change that we hope will prevent the majority of users experiencing the effect of not being kept logged in as well as being logged out unexpectedly.

We eventually managed to track down a couple of situations where we could emulate the problem of a user being logged out even though we had clicked on Remember Me when logging in. One of these was replying to a message in your inbox. It wouldn't log you out immediately, but it would alter the cookies that we store to prevent you having to log in again, such that next time you restarted your browser, you would be asked to log in.

The change made resolves this issue. We also made a couple more changes based on the same criteria, that we hope will also prevent the situation where you are unexpectedly thrown to the login screen.

I don't want to tempt fate by saying this is completely resolved, but I am hoping that the majority of users will no longer suffer from this bug.

The first time you use Genes after this release, you may have to log in. If you select remember Me and don't clear your cookies, you should be fine after that. Please, and I'm sure you will, let me know if you still experience issues with regard to not remembering that you are logged in or you get pushed to the login screen unexpectedly.

My FULLEST apologies for all the annoyance over the last month in relation to this issue.

NB We could not detect any reason why the .co.za site seemed less affected by this issue, but all sites should be fine now.

Best Regards, Phil Moir

AuntySherlock

AuntySherlock Report 28 Jun 2011 08:32

Last week I had been logged into the .co.uk site and several times I have had to log in again after either closing down the computer or exiting out of GR.

Since my last post 22.55hrs 26 June when I went back into the .com.au site I have not had to log in at all. And I have been using GR lots.

SylviaInCanada

SylviaInCanada Report 28 Jun 2011 01:20

I knew it was too good to last!

Turned off computer this afternoon, but not the power, when I went out for an hour or so


Have just had to log-in again


so back to square one!

SylviaInCanada

SylviaInCanada Report 27 Jun 2011 01:16

Phil


perhaps I should say here that my computer was in the computer hospital for its annual checkup last week.

We picked it up on Tuesday morning .......... they cleaned it of all cookies, a few nasties, etc etc


I always have to log-in on all my sites after its check-up ........... and that is exactly what happened on Tuesday 21st June


However, I am still logged in on my other sites, but I had to log-in onto GR every time the computer was shut down after that initial one


....... that is, until 4:05 am 26 June (afternoon of the 25th, my time)



so I'm not that convinced that it is cookies.



sylvia

philmoir

philmoir Advisor Report 26 Jun 2011 23:21

To everyone. I genuinely appreciate the efforts made and reported here in trying to help us narrow down this problem. I am also suspicious about the cookies. Will keep you updated as soon as we have something.
Phil

AuntySherlock

AuntySherlock Report 26 Jun 2011 22:25

Closed GR. Went to desktop and chucked icon in recycle bin. Googled GR and had to type genesreunited.com.au into the address bar to make it appear.
Clicked on the address on google and it opened straight into the site, no logging in.

It has got to be the cookies.

AuntySherlock

AuntySherlock Report 26 Jun 2011 22:20

I thought I had a theory, went and tested it but it did not work.

Believed that if I have all my tabs open and close them all at once I have to log back into GR next time I open it.

Just tried it and back to the drawing board.

I have had to log into this site on an increased number of times in the last few days. Now this is interesting for some reason I am logged into .co.uk instead of my usual .com.au site. Will remedy that.

Hmmm wonder if this is why I am having to log in.

SylviaInCanada

SylviaInCanada Report 26 Jun 2011 20:22

I did not have to log in again this morning

AND

I am still using good old, out-dated, IE6

:-D :-D



sylvia

Joy Kentish Maid

Joy Kentish Maid Report 26 Jun 2011 08:59

I had to log in yesterday evening and this morning.

SylviaInCanada

SylviaInCanada Report 26 Jun 2011 04:05

I did NOT have to log in when I came on to this site about 30 minutes ago ................ and the power had been turned off for about 19 hours!

Power being turned off usually means that I have to log in, so this was quite a turn around!