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BUG: Site maintenance page shown FIXED

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ProfilePosted byOptionsPost Date

SylviaInCanada

SylviaInCanada Report 14 Jun 2011 00:44

Great that they are acknowledging it


BUT there are many members who never use these boards, but have been suffering the same problems accessing their trees and records.


It would be far better to offer a blanket extension of membership of, say, 1 month, to all paying members



sylvia

SylviaInCanada

SylviaInCanada Report 14 Jun 2011 00:43

Great that they are acknowledging it


BUT there are many members who never use these boards, but have been suffering the same problems accessing their trees and records.


It would be far better to offer a blanket extension of membership of, say, 1 month, to all paying members



sylvia

PricklyHolly

PricklyHolly Report 13 Jun 2011 22:23

I am not usually the kind of person who likes to make a fuss............BUT.......as this is the only GR page i can get on to right now...............I want to make my feelings known!

I am absolutely furious.............!!! Enough is enough!

Ok, i have been a GR member for a while now............and even though i don't fully understand what is going on..................can you imagine how new members to this site must be feeling??....Soo confused i imagine as to just what they are doing wrong!..... Unbelievable really!! Grrr!

Joy Kentish Maid

Joy Kentish Maid Report 13 Jun 2011 18:06

Thank you, genes reunited staff for your post. However, the problem has not been occurring solely today; it has been ongoing for some weeks now, as you, yourself, announced in the announcements board.
A few years ago, you will remember granting an extra time of membership when the site had major problems - perhaps this could be considered again, in view of the ongoing intermittent issues in the site?

Genes

Genes Advisor Report 13 Jun 2011 17:54

Hi,

We are extremely sorry for the intermittent availability of the Genes Reunited website today. We are working on fixing this as soon as possible.

Thank you for your patience and apologies for the inconvenience.

Jane

Jane Report 13 Jun 2011 14:27

Hi Phil

It seems All GR team are ignoring the problems we are having with this site. They dont even bother reading emails never mind answer them.

I have to log in every time I come onto GR site and have done so for a while. I am using www.genesreunited.co.uk and Windows.

Jane

wisechild

wisechild Report 13 Jun 2011 14:00

Had a response from the Genes team by e mail this morning (just after 6 am UK time)
Guess what.
The problem is my browser.
Nothing to do with Genes.
So how come I had perfect access for around 2 hours yesterday afternoon, then it suddenly all went pear shaped again.
Have asked the Genes team, but so far, no response.
Marion

Joy Kentish Maid

Joy Kentish Maid Report 12 Jun 2011 22:45

Will not let me save change of email address.

Will not let me change profile picture.

And the usual Error
Sorry. An error has occurred
We can't take you to the page you wanted. The problem has been logged and our team will be working on it.
Thanks for understanding. We're really sorry for any inconvenience!

KenSE

KenSE Report 12 Jun 2011 19:59

Just in case my message was misinterpreted I do not suggest changing browser nor accessing via another country.

Basically if you get the maintenance message first try refreshing the page (which several posters have sugested). If that doesn't work try accessing via a link to a part of the web site other than the one that has just failed (your browser history should have plenty of such links). Once the Genes site has been accessed normally it seems that refreshing works if the maintenance mesage subsequently appears.

Ken

Joy Kentish Maid

Joy Kentish Maid Report 12 Jun 2011 14:34

"Don´t know about anyone else, but I don´t want to go all round the houses to access this site. ......

Have no intention of changing my browser to suit Genes when it has always worked perfectly well in the past."

- ditto.

No problems are being experienced with any other site.

JaneyCanuck

JaneyCanuck Report 12 Jun 2011 14:11

I can't access General Chat through any portal, haven't been able to for days. I can only access other things through .co.nz, which I prefer not to use and should not have to use.

This has nothing, nothing, nothing to do with anyone's browser or anyone's anything else. We were left over the weekend with a broken site, more broken than usual, and I doubt that it's going to be fixed when we wake up on Monday.

Have you all posted on my INFORM YOUR CUSTOMERS thread on this board?

wisechild

wisechild Report 12 Jun 2011 14:06

Don´t know about anyone else, but I don´t want to go all round the houses to access this site. It´s a bit like letting a spoiled child have it´s own way.
Having paid my subs for 5 years I just want access to the site & ALL the boards when I choose to use them.
Have no intention of changing my browser to suit Genes when it has always worked perfectly well in the past.
Just to note, in order to get access today, I have c cleaned & de fragged the computer.
Shouldn´t have to do that every time I want to access Genes. I don´t have to do it for other sites.
Incidentally, have had no response from Genes to my e mail of Friday. I know they don´t work over the weekend, but Friday is a working day in my household.
Marion

KenSE

KenSE Report 12 Jun 2011 08:09

I got the maintenance message this morning. I use IE9 and the uk site and usually enter Genealogy Chat via the Most Popular sites facility. Today that didn't work and similarly selecting the home page via the Favourites menu also gave the maintenance message. I did try the refresh button but that had no effect at this stage.

The following procedure did work. I looked at yesterday's web history found one for a Genes messageboard (not Genealogy Chat) and tried it. It was OK and worked, selecting Genealogy Chat from the Community menu still gave the maintenance message though, but by clicking on the browser refresh icon Genealogy Chat returned to normal.

It is worth trying if you get that situation.

Ken

SueHow

SueHow Report 11 Jun 2011 19:09

I'm having problems with the website today, i cannot find any announcements that it will be down today. It will not let me access it through the main link yet if i log into my emails and click to enter it via the help page link low and behold the entire site works, just don't click on the home page else you get the white page with a logo and a maintenance message . Shame i have to go the long way round to access information on my tree i have spent time and money on to access. I doubt i will get an extra day added onto my subscription for the time lost so i hope this doesn't happen for the next 6 months else i will not be pleased.

~`*`Jude`*`~

~`*`Jude`*`~ Report 11 Jun 2011 18:35

Ok now l'm getting p----d off too cause l can access everything but the General Board, been like this for over 24hrs now......keep getting told 'sorry for the inconvenience performing essential maintenance '....!!!!!

jude:(((

Joy Kentish Maid

Joy Kentish Maid Report 11 Jun 2011 11:22

Having used other sites before this one today, I can assure genes reunited staff that their site is extremely slow; also, it is "jumping" again from board to board.

I shall not waste any more time here this morning.

JaneyCanuck

JaneyCanuck Report 10 Jun 2011 15:30

And here I am at .co.nz able to access everything at the site ... right now ... because 15 minutes ago I couldn't access anything at this site this way, or through UK or AU or ZA ... so I expect not to be able to access anything again any minute now.

See my new post on this board in big capital letters, which do not begin to express my total disgust with this situation.

Not just the malfunction -- those things happen.

The site management's complete failure to communicate with paying customers. No announcement on the Announcements board, no notice on the home page or posts pinned on the discussion boards, no emails to users ... nothing. The odd comment from Phil in a post in a thread hidden away on this board that the vast majority of users will never see.

Appalling, atrocious, horrific customer service.

ElizabethK

ElizabethK Report 10 Jun 2011 09:17

Wisechild is on the "Find Ancestors" board this morning to say that since contacting Contact Us at GR as suggested by Phil she cannot access any other board but "Find Ancestors" !! :-)

SylviaInCanada

SylviaInCanada Report 10 Jun 2011 04:57

Joy

That is exactly the message I was getting at various times last Friday and Saturday when I was trying to send a pm to GR through Contact Us


I was spitting feathers by the time I got that message for the 6th time :-)



sylvia

Joy Kentish Maid

Joy Kentish Maid Report 9 Jun 2011 23:10

I clicked on a thread, and this appeared

Error
Sorry. An error has occurred
We can't take you to the page you wanted. The problem has been logged and our team will be working on it.

Thanks for understanding. We're really sorry for any inconvenience!