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Tree Search

ProfilePosted byOptionsPost Date

Patrick

Patrick Report 26 Jun 2011 17:26

If you do a search on trees for a four letter surname it appears to list every name which starts with those four letters. A recent search for Mill added in the last two days said that there was just 1. Clicking on this gave nearly 700 entries starting with Millar and ending with Millyard. Other four letter names get similar results. Makes the whole site completely useless for me. I noticed it first about 3 months ago. Reported it several times and just got thanked for my patience each time. I would like my money back.
Patrick Mill

Gwyn in Kent

Gwyn in Kent Report 26 Jun 2011 20:18

I have mentioned this too.
It might be useful to some people, but I would like the option to search JUST the known surname.


Gwyn

SylviaInCanada

SylviaInCanada Report 26 Jun 2011 20:19

If you had read further down this board, you would have seen that this has been posted about on at least 1 other thread.

It is a new problem ............ at least others have only been complaining about it for the 5 or 6 weeks.


GR has responded that they are paying attention to it ..... but I think they are trying to solve some far more serious problems


Pity that you think that the tree searches are the only reason to be a member of GR


You might want to try the Community Boards, and see what other help you can get!



Anyway, telling us, the members, that you want your money back won't do a single blind thing for you.



Neither will asking GR


The T&Cs say that they do not refund unless you have NEVER used any of the features on the site within 7 (or it might be 14) days of first joining.




sylvia

Rambling Rose

Rambling Rose Report 26 Jun 2011 21:20

I may be wrong...but if i try this out...put the search name in, and you get all the Millard etc...then if you click surname above that you go to the other end ie Millyard etc...click on 'surname' again and you go to MIll...

unless what I just did was a fluke lol

philmoir

philmoir Advisor Report 26 Jun 2011 23:30

Hi Patrick, A while back we only offered exact match on surnames. Due to customer demand, we changed that to display both exact and starting with results. This is not ideal when the name is short. We are currently working on improving the search to provide far more control to the user, and this will hopefully be available soon. Apologies that it is not meeting expectations at this current time. Phil