Suggestions

Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Boards

Quick Search

Single word search

Tools

Findmypast DNA Banner

Icons

  • New posts
  • No new posts
  • Thread closed
  • Stickied, new posts
  • Stickied, no new posts

Viewing the 1901 Census

Login to Add Reply Watch This
ProfilePosted byOptionsPost Date

Donna

Donna Report 3 Oct 2011 08:27

I recently subscribed to a Platinum Account...but when I try to view original documents for the 1901 Census, I get told that I haven't got the right type of Adobe Viewer. I have tried a number of times to download the correct software from the links on the webpage...and am told that its been successfully installed, yet I still can't see the documents from the 1901 Census.
I am able to view the original documents for all of the other years!!

InspectorGreenPen

InspectorGreenPen Report 3 Oct 2011 11:02

I think the problem might be that your browser is not set up to open pdf files within a web page.

However, rather than post on here, you need to contact the Genes support team with details of your browser, version and operating system, for advice.

email [email protected] or use the contact us option which you will find under the Help drop down menu, top right.

Joy

Joy Report 3 Oct 2011 11:41

This advice may be of help, hopefully, in response to others experiencing a similar issue:
http://www.genesreunited.co.uk/boards.page/board/suggestions/thread/1269823

Donna

Donna Report 4 Oct 2011 08:26

Thanks for the advice Inspector & Joy.

I have now contacted the support team as suggested & resolved the issue by using Firefox instead of IE9.