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This site is a joke and I am not laughing

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ProfilePosted byOptionsPost Date

Dawn

Dawn Report 2 May 2012 14:36

I started to look at this thread because the title said it all.
I have been a member for several years, and I just want to say that I am not impressed with the new site at all! I find it awkward to use, links don't work, on one page it tells me that I have matches, but when I go to look for them it tells me that there are none! I can't upload photos. Records that I have viewed before are suddenly not there anymore. The list goes on.
Unfortunately I only renewed my membership in March. I won't be renewing again!

wisechild

wisechild Report 1 May 2012 07:24

Just spent 12 minutes trying to get connected to the site. Kept getting "unable to connect, possibly site too busy" message.
When I finally managed to connect to the site, the home page said"7 posts in the past hour"
Busy?????
Genes seems not to be compatible with Firefox.

GlitterBaby

GlitterBaby Report 1 May 2012 00:07

Trying to post on a thread and got error message

If GR want their members to help on the boards then they are going to have to get this problem sorted

BUT WHEN !!!!!!!!!

SylviaInCanada

SylviaInCanada Report 30 Apr 2012 22:40

I still cannot open Sent messages ........ even after waiting 50 or more seconds!



and I can still only open I message in my Inbox, and then have to leave Message Centre and re-enter before opening a second one.






Sorry James ...............


...... I have not done anything with my tree on here for the last 12 months, at least!

I do know that I can open it, but that is all




sylvia

James

James Report 30 Apr 2012 22:03

AAAARRRRRRGGGGHHHH 12 people just vanished from my tree :S:S:S and all was going so well! whats going on??

PeeEmm

PeeEmm Report 30 Apr 2012 18:39

I just 'clicked' on sent messages - on the home page - and after a very long wait it did open. But that pause is far too long for a 21 century website.

Pee Emm :-(

Correction: it was from the 'messages' page NOT the home page.
The home page still has no mini-tree!

It is taking about 20 seconds to go from - messages to sent messages. :-( :-( :-( :-(

Joy

Joy Report 30 Apr 2012 15:27

Still the error when clicking on sent messages.

Joy

Joy Report 26 Apr 2012 19:23

So did I, Roy.
All I wanted to do was bookmark something.

Ken, I have to log in with co.uk. but not with za.

Kense

Kense Report 26 Apr 2012 18:31

I tried the link and it expected me to log in. Probably because it was a za site link. Fortunately using the back key meant I didn't have to sign in before posting this.

Porkie_Pie

Porkie_Pie Report 26 Apr 2012 16:27

Sorry Joy, I tried your link and got this,

Sorry. An error has occurred :-P

Roy

Joy

Joy Report 26 Apr 2012 15:22

http://www.genesreunited.co.za/boards.page/bookmark?type=create&tk=1187271 :-|

PeeEmm

PeeEmm Report 24 Apr 2012 23:32

Hi All

Should you be interested in the reply I got, I have posted it on FB, as a sort of 'thank you' to them............ what do you think of the 'new' Avartar?


PeeEmm :-)

SylviaInCanada

SylviaInCanada Report 24 Apr 2012 03:30

Monday to Friday

8 or 8:30 am to about 4:30 pm




Some people manage to get a response by going to the GR Wall on FB, and posing their question on there


NOT the best or preferred method by most members ............ but at least you get some sort of response!

LadyScozz

LadyScozz Report 24 Apr 2012 00:18

office hours only - and if you reply to GR with "ATTENTION SO & SO" and that person is on leave, you get on the roundabout again......... more generic responses........... :-P I'm getting dizzy :-(

James

James Report 23 Apr 2012 21:58

Jeez, am so frustrated, do the support team work only office hours? Sent an error message to support at around 8pm last night, they finally emailed back at 5pm today and asked for further info, i replied at 615pm, does that mean it will be take until tomorrow late afternoon to sort? Such a shame i didnt look on the forums before i subscribed, may not have done, at least it was only a month :( I cant believe that such a large site doesnt have better support?? someone please help!!

SylviaInCanada

SylviaInCanada Report 23 Apr 2012 21:02

PeeEmm


I think you will get a reply ................


the real question is .............


.......... will be a "real" reply or just the same old, same old "what browser are you using? when did it happen?" etc etc etc




sylvia

PeeEmm

PeeEmm Report 23 Apr 2012 16:35

Hello all,

There is a distinct lack of posts to this thread.....
I have just sent a comment to the 'team' as I am also experiencing "errors"

It will be interesting to see if I get a reply. :-(

PeeEmm

GlitterBaby

GlitterBaby Report 19 Apr 2012 00:05

Error messages are back !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

LadyScozz

LadyScozz Report 10 Apr 2012 03:39

What a great weekend I had..........

ERROR MESSAGE ERROR MESSAGE ERROR MESSAGE ERROR MESSAGE
ERROR MESSAGE ERROR MESSAGE ERROR MESSAGE ERROR MESSAGE
ERROR MESSAGE ERROR MESSAGE ERROR MESSAGE ERROR MESSAGE
ERROR MESSAGE ERROR MESSAGE ERROR MESSAGE ERROR MESSAGE
ERROR MESSAGE ERROR MESSAGE ERROR MESSAGE ERROR MESSAGE
ERROR MESSAGE ERROR MESSAGE ERROR MESSAGE ERROR MESSAGE
ERROR MESSAGE ERROR MESSAGE ERROR MESSAGE ERROR MESSAGE

OVER AND OVER AND OVER AND OVER!!!!!!


Fed up with this :-P :-P :-P :-P :-P :-P :-P :-P :-P :-P :-P :-P :-P

SylviaInCanada

SylviaInCanada Report 9 Apr 2012 20:09

well, GB


don't be in too much of a hurry



it is just after 8:00 pm on a Bank Holiday, at the end of a 4 day long weekend.


there's obviously no staff on duty :-D