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NEW MESSAGE CENTRE --- PROBLEMS

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ProfilePosted byOptionsPost Date

InspectorGreenPen

InspectorGreenPen Report 5 Dec 2011 14:55

Uhm.

If Firefox is a problem why aren't I seeing problems too.

I have been on the site, mainly doing research and sending and receiving messages since early morning and it hasn't put a foot wrong.

jax

jax Report 5 Dec 2011 14:23

I think you will find the people complaining on FB are paid members of this site Jeremy

Reason being they may get a reply there a lot quicker

JerryH

JerryH Report 5 Dec 2011 09:39

I am not on Facebook so was wondering why so many people apparantly were complaining on that site rather than on here.
Could it be that our free members, i.e. those people who contribute nothing to the costs of running Genes have found a voice?
That does not make their critisisms any less valid, but given the changes made by Phil, over the last few days, they may be a little out of date.

It seems to me that we can help Phil by, when reporting a specific problem, we also specify the Browser and Version we were using.
Sylvia has I think shown the way in her post on the other thread

KenSE

KenSE Report 5 Dec 2011 08:28

Apart from needing to refresh after each move when I sorted my messages into folders (which was no big deal) , I have had no problems with the new message centre. It is a great improvement on the old.

I do not receive and send a lot of messages, but have just checked that I can do both with attachments.

PS Using IE9 and Vista.

wisechild

wisechild Report 5 Dec 2011 08:28

I too have a small mailbox.
Have just tried to read & reply to a message sent to me on Dec 3rd, without success.

SylviaInCanada

SylviaInCanada Report 5 Dec 2011 05:11

and, again ............................

have just had to go over to Firefox to access GR in order to check Messages, and got ...................


Error
Sorry. An error has occurred

The page you were trying to load has experienced an error. This error has been logged and will be investigated.

If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Support via the Contact Us menu under Help.

If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content.

To return to the home page, click on the Genes Reunited logo.




I access GR from Favourites on IE6, and have not once had this Error message .... although I know plenty of other people have had it.


I get it every other time that I try to access GR from Bookmarks on Firefox.



getting more and more frustrated.


I either have this palaver with Firefox if I want to access Messages Centre, and so maintain contact with poeple


OR I continue to use my favourite IE6, and am unable to use Message Centre.



Is it any wonder that I am thinking more and more about just giving up on GR ....... only the fact that my sub is paid up until June has me here right now.

More and more people are seriously talking about leaving and/or not renewing.



Phil ......... I really don't see that much change in usability of GR between Friday and this time on Monday morning (approx. 5:00 am UK time)



sylvia

SylviaInCanada

SylviaInCanada Report 5 Dec 2011 00:58

Hi Phil

Just to say that some of the changes you made over the weekend have had some differing results for some people regarding the screen

For example ................... my page of posts is now surrounded by a dark green border, which is much deeper at the bottom.

The box for adding a reply is a beigey colour

The emoticons are in a designated box in which the background is the same dark green, the word Emoticons is black ...... which doesn't show too well on dark green :-D


............ and the emoticons themselves are "fuzzy" round the edges.

Other writing on the dark green is still black .......... and difficult to see.


Mind you ........ this is on IE6 ............. so I suppose I am to expect such problems?

Although, I do not believe that all the people who have mentioned this same thing are using IE



However, I just tried to use Mozilla Firefox to access GR, and got ................

Error
Sorry. An error has occurred

The page you were trying to load has experienced an error. This error has been logged and will be investigated.

If you hit the back button on your browser, it will return you to the page you were on, and you may like to try the action again. If you repeatedly experience the same error, please contact Support via the Contact Us menu under Help.

If you were following a link from your favourites, an email or from another site, the link may have changed. We recommend returning to the home page of the Genes Reunited site, and following the existing menu options to navigate to the same content.

To return to the home page, click on the Genes Reunited logo.



sigh!




sylvia

Joy Kentish Maid

Joy Kentish Maid Report 4 Dec 2011 23:28

I cannot say that I have not had problems with the new message system. I had none before the new message system.

I can say that I have seen reports of problems with it on this board, other boards here, and on the genes reunited page in facebook.

I have faith in Phil Moir.

JerryH

JerryH Report 4 Dec 2011 22:58

Sorry to say this Sylvia but I, like IGP have NOT experienced any problems with the new Messagge Centre, other than perhaps the need to occasionally refresh my screen.

Perhaps this is because I have a relatively small mailbox comprising some 5 or 6 hundred Messages. Also, I am using IE 8

It would certainly seem from Phil's responses that where messages have gone missing, many of the problems in some way relate to Mailbox size so perhaps he needs to deal with those reported cases seperately, as he has done for Helena. It can't be an easy job to sift through 87 Million messages to find problems.

Perhaps we should give him some space and take heart that he has the original develper of the Genes software available to help?

Patience is a virtue.

SylviaInCanada

SylviaInCanada Report 4 Dec 2011 22:06

IGP


I did read your message, and understand what you were saying ........ I AM very proficient in English!


..... and my response was based on the fact that I have NOT heard of anyone who is NOT having, or who has not had at some point, problems with the Messaging Centre.


Now it may be that you are the only person NOT having problems who is taking the time to read these threads :-)

InspectorGreenPen

InspectorGreenPen Report 4 Dec 2011 21:13

Please read my post:-

Is it just me or is anyone else NOT having any particular problems with the message centre?

Not IS having problems.....!

Joy Kentish Maid

Joy Kentish Maid Report 4 Dec 2011 17:20

"my message history with other members over the past 6/7 years has disappeared too." - mine between 2004 and near the end of 2007 disappeared.

Edited:
"What is the point in staying with GR." - if one left, and later thought about rejoining, it would cost considerably more to rejoin in the future ;-)

EileenMD

EileenMD Report 4 Dec 2011 17:16

Helena,

I'm beginning to think that way too - all my message history with other members over the past 6/7 years has disappeared too.

What is the point in staying with GR.

Joy Kentish Maid

Joy Kentish Maid Report 4 Dec 2011 17:15

IE7 is okay currently, Phil ;-)
Chrome and Firefox were not too happy :-S :)

philmoir

philmoir Advisor Report 4 Dec 2011 16:36

And I am going to merge this thread when next in office! Sorry it was not done last week.

philmoir

philmoir Advisor Report 4 Dec 2011 16:35

And the weird browser results. I tried some stuff in IE9 today and it was fine, but tried the same in IE7 and it wasn't. I am not making it an excuse, but it is getting much harder to support all browsers, pads, mobile devices, Macs, Windows, etc. We will endeavour to meet the needs of our members as best we can. In the short term we will look into these inconsistencies.

philmoir

philmoir Advisor Report 4 Dec 2011 16:32

Am sending Helena a message to say that I believe I have restored her messages.

This may have been caused by a misunderstanding with the new "conversation" view, where it shows all the messages in a chain of replies back and forward. When you select delete when viewing the conversation it will delete the whole conversation. I will review the messaging to make sure it is very clear that this is what happens.

Helena

Helena Report 4 Dec 2011 16:00

I have rasied two logs, last week and still no response..... I am actually thinking of cancelling my subscription as all my messages that have benen sent since I upgraded have vanished from my inbox. I am very IT literate and no they have not been a) deleted b) moved. They have vanished. The emails were very important to me as I had established contact with a distant relative. They have resent them, BUT - yup you guessed it they have vanished again !!

Beyond frustrated and totally exasperated at the lack of response from I.T. or maybe they have responded and the emails have vanished, who knows...... :-( :-( :-( :-( :-( :-( :-( :-( :-( :-( :-( :-( :-( :-( :-( :-(

Can't see how I can be expected to use GR........ any ideas ??

SylviaInCanada

SylviaInCanada Report 4 Dec 2011 08:01

IGP


Lots of people are having problems with the Message Centre .............. they just haven't been saying it on either this thread or the one I put up.

One of my contacts has not been able to send any pms since the new Message Centre was set up ...... and thinks she now never will be able to.


There have been some comments on FB




Most people, like always, are suffering in silence because they think it is THEIR computer at fault!


There are very weird things happening .........................

Like I cannot use IE to send pms, but can use Mozilla Firefox.

Joy Kenthish Maid cannor use Chrome or Firefox to send pms, but can use IE


Now explain that one!



sylvia

InspectorGreenPen

InspectorGreenPen Report 4 Dec 2011 07:14

Is it just me or is anyone else not having any particular problems with the message centre?