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Why have a Suggestions board?

ProfilePosted byOptionsPost Date

Margee

Margee Report 10 Jan 2012 17:49

It seems to me that none of the staff at GR are paying any attention to this board. They're certainly not responding to anything. I don't think I've seen a response to anything for more than a week.

Why have a Suggestion board if you're not paying any attention to it?

Island

Island Report 10 Jan 2012 17:55

Because suggestions turn into long threads?

Margee

Margee Report 10 Jan 2012 17:57

But if they responded it wouldn't turn into a long thread. The anger just mounts when people think they are being ignored.

InspectorGreenPen

InspectorGreenPen Report 10 Jan 2012 18:24

I would also beg to suggest that most of the threads on Suggestions are not actually suggestions for changes members would like to see made to Genes Reunited, as set out in the board header.

GR also state that they will be unable to respond to individual postings on the board either.


Margee

Margee Report 10 Jan 2012 18:58

Gee, Mr. Inspector, you always seem to be making excuses for GR! I'm beginning to suspect you work for them.

One little suggestion is that they remove the Santa hat from the emoticon. It is, after all, the 10th. of January. Is that not a suggestion? Has it been responded to? Or acted upon?

GlitterBaby

GlitterBaby Report 10 Jan 2012 22:39

Okay we know what it says at the top of the board but unless GR do respond how does any member know if a change or suggestion is being dealt with. Wait to see if any updates include their suggestion !!

I am surprised that GR have not closed this board to new threads being added.

AmazingGrace08

AmazingGrace08 Report 11 Jan 2012 00:19

That's why when I contact GR Support I post the reply into the suggestions thread, in an effort to comminucate with everyone.

I understand that GR can't look at each thread, but they could easily run a report and work out what topics are say the top 5 suggestions made per month and use them to improve or rectify the site.

Just my opinion,,,

Chris Ho :)

Chris Ho :) Report 11 Jan 2012 09:18

Wonders if they are hiding and setting up stand at Olympia, ready for forthcoming WDYTYA show!, perhaps some kind soul will point them in direction of 'Suggestions Board' whilst there, lol.
(unable to go this year, otherwise I'd have a 'little' word, in their shell like!)

Chris :)

Joy Kentish Maid

Joy Kentish Maid Report 11 Jan 2012 12:10

Chris, from this:
http://www.genesreunited.co.uk/boards.page/board/suggestions/thread/1288312
Phil was planning to be at the WDYTYA show.

Margee

Margee Report 11 Jan 2012 12:31

And Mr. Smiley is still wearing his Christmas hat!!!

Island

Island Report 11 Jan 2012 12:42

Really? :-) :-) :-) :-) :-) :-) :-) :-)

VIVinHERTS

VIVinHERTS Report 11 Jan 2012 13:49

Well Phil listened to Chris and I at the show last year but nothing was really achieved !!!

Joy Kentish Maid

Joy Kentish Maid Report 12 Jan 2012 12:19

It did seem a good idea initially.

JerryH

JerryH Report 12 Jan 2012 13:44

Perhaps it should be renamed "FRUSTRATIONS" Board.

Certainly nobody at Genes seems to be taking the slightest bit of interest at the momemnt :-(

Joy Kentish Maid

Joy Kentish Maid Report 13 Jan 2012 13:44

I believe at one times genes reunited staff posted that it was for fixes and suggestions. I for one would prefer, most of the time, to post about an issue here rather than to support@genesreunited.co.uk or.com, because, a lot of the time, a standard response would be received from the latter ie suggesting use different browser or co.uk instead of nz.

And I still have faith in Phil Moir.

GlitterBaby

GlitterBaby Report 13 Jan 2012 15:08

There silence speaks volume

Phil asked me for info on one thread and still not got a reply back so no faith in any of the team

Joy Kentish Maid

Joy Kentish Maid Report 16 Jan 2012 22:51


?

:-(