Suggestions

Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Quick Search

Single word search

The British Newspaper Archive

British Newspaper Archive

Read about historical events at the time they were happening. Perhaps you'll discover your ancestor in their local newspaper?

Start searching

Icons

  • New posts
  • No new posts
  • Thread closed
  • Stickied, new posts
  • Stickied, no new posts

complaints

Page 1 + 1 of 3

  1. «
  2. 1
  3. 2
  4. 3
  5. »
ProfilePosted byOptionsPost Date

jax

jax Report 3 Dec 2012 15:43

Yes John it was probably me....it was a joke after what was going on Saturday

But it seems you cannot joke on here because it may break some T&C or other

GR have said in the past they do not moderate the boards, they expect members to report posts/ threads that they feel break the rules

JustJohn

JustJohn Report 3 Dec 2012 13:44

Jax Somebody had suggested they had a new moderator late last week. Can't remember who.

But with all the shenanigans over weekend, it may be that new person just panicked :-(

But I did think one of them usually moderated and thank you for explaining what appears to be a total lack of consistency.

Would one of the Team like to confirm how referred posts are dealt with?

ChristinaS

ChristinaS Report 2 Dec 2012 08:43

Thanks for that information Jax.

What an unprofessional way to run a General Chat forum. Pity.

jax

jax Report 2 Dec 2012 01:09

John and Christina

There are no moderators on this site (Unless they have appointed one), and it depends on who is in charge of button pushing that day as to whether a post/thread is reinstated, removed with no email, removed with an email or removed with a warning.

Now sometimes, there maybe many posts on one thread that are rr'd....but one person will get their posts removed with warnings and the others may not even get notified.....and the content of the removed posts were vertually the same.

I have noticed since yesterday a couple of changes on the boards......maybe another change is that any post rr'd shall now recieve a warning ............who knows?

If thats the case it could be very quite on here in a few weeks :-D

JustJohn

JustJohn Report 1 Dec 2012 16:06

I recently rr'd 6 posts made by another member. Never rr'd before but was pushed a bit too far.

4 of them were clear abuse, 2 were really not that bad. I expected up to 4 to be upheld but all 6 were.

I do not for one momenbt believe that the moderator currently reads any posts. If you rr somebody, it is removed without any thought whatsoever.

And if you rr the OP of a longish thread, everyone gets their posts deleted. Even if very good posts with a lot of thought. :-( :-( :-(

ChristinaS

ChristinaS Report 1 Dec 2012 13:15

I believe the requirements of a moderator include common sense, a courteous manner and a genuine interest in other people's opinions. Therefore, please can you explain why threads are deleted without a proper explanation as to why this is deemed necessary.

I thank you in anticipation of a reply.

Christina

LadyScozz

LadyScozz Report 1 Dec 2012 10:16

Me too WiseChild.

I renewed only a couple of months ago, only because I enjoy the boards.

If this total disrespect for members by GR continues I won't be renewing next year.

Absolutely disgusted with them.

:-P

wisechild

wisechild Report 1 Dec 2012 07:54

So presumably that means that members aren´t allowed to question any actions of the GR team, but they can decide what members are allowed to say.
I´ll probably get banned for saying this, but it all sounds a bit "Do as I say, but not as I do"
Will be giving serious thought to renewing my membership when it expires in February. I can´t stand being controlled.

SylviaInCanada

SylviaInCanada Report 1 Dec 2012 07:45

wisechild


they deleted her thread, or so I am told

repeated that action twice ................ and then banned her permanently from GR.


and that means that her threads, and the ability to pm her have gone.


Someone has discovered that her posts helping others are still on here ............. thank heavens!

wisechild

wisechild Report 1 Dec 2012 07:05

Looks like they´ve wiped her thread too.
Can´t find it anywhere.

SylviaInCanada

SylviaInCanada Report 1 Dec 2012 04:15

absolutely disgusted with GR's response to GB


all because they did not want to answer her question ...................... presumably wither because they could not, or because they were ashamed of what they had done.

LadyScozz

LadyScozz Report 30 Nov 2012 22:53

This is terrible.

Shame on GR.

I sent an item back to a store yesterday because it was faulty.......I wonder if they will ban me????

If everyone who tried to get problems sorted (CAUSED BY GR!!!) got booted, there wouldn't be many left.

I might be next

:-P :-P :-P :-P :-P :-P :-P :-P :-P :-P

Porkie_Pie

Porkie_Pie Report 30 Nov 2012 21:57

totally disgusted with GR

The whole saga reminds me of stroppy teenagers when they refuse to accept responsibility for their actions

End of

Roy

JoyDean

JoyDean Report 30 Nov 2012 21:39

Glitter Baby was not even criticising, she was solely trying to obtain satisfactory replies to questions but the customer service team refused to continue with the "conversation" and she has been removed from the site. To me that is not two-way communication and is not good customer service.

LadyScozz

LadyScozz Report 30 Nov 2012 21:06

Permanently? As in off the site completely?

That's a bit rough!

They don't like criticism???????? :-P

AnnCardiff

AnnCardiff Report 30 Nov 2012 18:56

Glitter Baby has been removed permanently by GR - unbelievable :-S

JoyDean

JoyDean Report 30 Nov 2012 16:00

Quite agree. Maybe then Glitter Baby would receive acceptable responses from the support team; until such time, her pleas for such are being removed.
There again, maybe not as there are many credible complaints and pleas by others that have not been removed.

Thelma

Thelma Report 7 Nov 2012 21:02

Lucky Pete
A years subs refunded
Maybe they should extend the Standard sub. from 12 months to 18 months or so..
Cannot see the site lasting in its present form.

Pete

Pete Report 7 Nov 2012 14:51

Credit where due...
I must thank Estelle Calfe at Genes Reunited who has sorted the problem with the Full Family tree view (which is now fixed)
Also got a refund for my Standard Membership for the year due to the grief..
Thanks Again Estelle they need more "real" people like yourself in Customer Services!! :-D
We just need the two other problems sorted now.......

Best Regards,

Pete

LadyScozz

LadyScozz Report 28 Oct 2012 04:41

You've got that right Rollo.

I've been using the boards for a couple of years, but I've been a member for 7 years.

Before that I was always sending messages to GR and getting the usual generic responses.

Now that I'm using the boards, I can see other members have similar problems!

It doesn't help much, but it's "nice" :-) to know I'm not the only one.

My patience is running out with the technical team who are "aware" of the problems :-P