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This isn't a suggestion to GR BUT

ProfilePosted byOptionsPost Date

Rambling Rose

Rambling Rose Report 26 Jul 2012 22:48

I really have been appalled at a couple of very personal comments about GR staff, and their supposed lack of concern for members' current problems or their ability to do their jobs.

During 20 odd years in retail I know that changing the products you stock or the time taken to get them in stock, closing the store while there is a refit, changing payment methods etc inevitably annoys the customer. But I also know that the vast majority of these decisions are taken by the company owner not the staff who have to carry them out and take the flak on a daily basis.

GR has a small number of staff who are attempting to keep a huge number of customers happy whilst carrying out changes that may eventually improve many aspects of the site that some of those customers have previously complained are 'not as good as ***' ' 'are dated', 'need improvements so they do this that or the other' etc.

All those customers would like it to be perfect for 'them ' as individuals ( I for example need text sizes and colours I can read easily), But a 'bespoke' product costs an awful lot more than one off the shelf and since part of this particular product
( ie the tree facility) is provided free I wonder how many would actually be willing to pay more even if it suited them to the nth degree? Not many I'll bet.

Give the staff a chance to do what they need to do, what they might not actually choose to be doing but have been 'obliged' to do. They too are probably frustrated that things aren't working, going to work every morning trying to be positive about what they have to do while expecting another barrage of complaints must be absolute hell.

My tree works, cut the GR team a bit of slack (or at very least be polite to them and about them) and they might get yours working too. There must be something else we could all do in the meantime until the tree is working, our ancestors aren't going anywhere are they!


PS I've also been saddened to see some 'digs' at members who have taken the time to try and help, and I've been annoyed at the assumption I have seen a couple of times that older members are "technophobes"...it does not necessarily follow, some are, some are most definitely not




Porkie_Pie

Porkie_Pie Report 26 Jul 2012 23:02

I will second that Rose

Roy

SylviaInCanada

SylviaInCanada Report 27 Jul 2012 04:36

and I "third" it

KenSE

KenSE Report 27 Jul 2012 06:38

Very well said Rose.

Gai

Gai Report 27 Jul 2012 11:54


Well written Rose and I agree with you.


Gai

ElizabethK

ElizabethK Report 27 Jul 2012 13:26

Thank you Rose,I agree with you too.

Rambling Rose

Rambling Rose Report 27 Jul 2012 13:32

Thankyou all for adding :-)

SuffolkVera

SuffolkVera Report 27 Jul 2012 16:24

I'll add my voice to yours Rose. I know people have got very frustrated but I find personal comments about the front line GR workers and about other members totally unacceptable. A bit of courtesy can go a long way.

Vera

PS Am typing this message on the Beta site