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Time for Support Team to reply

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Genes

Genes Advisor Report 28 Dec 2012 10:44

Hello Maureen,

our support team work from Monday to Friday 8am to 6pm. We do say, as you quote above, that emails will be replied to within 2 to 3 days, but generally most members will receive a response within 24 hours.

Our support team do not work weekends or bank holidays.

I hope this answers your question.

Estelle

GlitterBaby

GlitterBaby Report 28 Dec 2012 10:32

Can a member of the Support Team please clarify the time the team will take to reply to messages ?


Frequently asked questions

The Support Team's working hours are Monday to Friday 8am - 6pm and we will answer all emails within 2 - 3 days.


But I have just seen on another thread this:

customer support team who respond to all emails within 24 hours




Which is correct? If the second then the FAQ's needed to be amended.

Researching:
Think the picture says it all.