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Community Advisor Report 18 Jul 2013 16:34

Hi Anthony,

Sorry you are experiencing problems with your Keepsafe. Please email our support team who will be happy to help. Their email address is: support@genesreunited.co.uk.

Thanks
Natasha

Reggie

Reggie Report 17 Jul 2013 12:10

It would be a better idea to contact GR...............and ask them

This board is not for queries............it's for suggestions about changes to the site

Anthony

Anthony Report 16 Jul 2013 20:35

Why, now, if I put a document into 'Keepsafe' does it not give me the opportunity to attach to a relative, even though I have clicked on keep & attach. It then just drops into a bin called ' saved records'. Therefor if I need to retrieve anything I have no clue & have to go fishing around everything!!
Secondly, and really annoying, after entering dates & place of marriage for relatives
I switch off. When I come back to resume work all the marriage records are wiped clean. Yes I am pressing he SAVE tab!! WHY?